Portia Maat
Makati City
Summary
A dedicated and customer-focused hospitality professional with a Bachelor of Arts in Hotel and Restaurant Management and a Food and Beverage Services NCII. Seeking to leverage proven skills in guest relations, service delivery, and operational support in a challenging role within the food and beverage or hotel industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Specialist
UCC Mentore
08.2024 - 01.2025
- Managed daily activities and ensured the upkeep of dining premises to maintain a welcoming atmosphere.
- Delivered high-quality customer service, addressing dining needs in accordance with established quality, cost, and service standards.
- Contributed to a positive dining experience, ensuring guest satisfaction.
Hotel Receptionist
Jazmine Royal Hotel
03.2019 - 03.2020
- Managed guest reservations, check-in, and check-out procedures efficiently.
- Provided comprehensive information to guests regarding hotel services, amenities, and local attractions.
- Handled guest inquiries and effectively resolved issues, ensuring a high level of guest satisfaction.
Education
Food and Beverage Services Certificate NCII -
Magsaysay Center for Hospitality and Culinary Arts, Inc. (MIHCA)
06.2024
Bachelor of Arts - Hotel and Restaurant Management
Divine Word College of San Jose
03.2019
High School Diploma - undefined
Divine Word College of San Jose
03.2014
Skills
- Guest Relations & Customer Service
- Food and Beverage Operations
- Hotel Reception & Front Office Procedures
- Reservation Management
- Problem Solving
- Communication (Filipino and English)
- Housekeeping Standards
- Bartending Basics
Certification
- Food and Beverage Services National Certificate II (NCII)
- Validity: June 19, 2029
References
Available upon request.
Timeline
Service Specialist
UCC Mentore
08.2024 - 01.2025
Hotel Receptionist
Jazmine Royal Hotel
03.2019 - 03.2020
Bachelor of Arts - Hotel and Restaurant Management
Divine Word College of San Jose
High School Diploma - undefined
Divine Word College of San Jose
Food and Beverage Services Certificate NCII -
Magsaysay Center for Hospitality and Culinary Arts, Inc. (MIHCA)
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