Praneeth Wickramasinghe
Kalutara
Summary
Dedicated and guest-focused front office supervisor with years of experience providing exceptional customer service and ensuring seamless guest experiences. Strong ability to handle inquiries and resolve issues promptly and courteously. Proficient in using hospitality software and possessing excellent communication and interpersonal skills
Overview
4
4
years of professional experience
Work History
Front Office Supervisor / Senior Guest Service Agent
Avani Kalutara Resort by Minor Hotels
Kalutara
03.2022 - Current
- Greeted guests with warmth and professionalism, ensuring consistent service throughout their stay
- Assisted with pre-registration and room blocking to support efficient reservation management
- Performed accurate check-in/check-out procedures in line with hotel standards
- Contributed to improved online guest reviews and property rankings
- Trained and guided new front office staff
- Processed guest payments and ensured accurate billing per hotel policies
- Resolved guest complaints promptly, maintaining high satisfaction levels
- Led the front office team to ensure smooth daily operations
Guest Service Agent
Taprobana Wadduwa by Asia Leisure Hotels
Wadduwa
09.2021 - 09.2022
- Greeted guests with warmth and professionalism, ensuring consistent service throughout their stay
- Performed accurate check-in/check-out procedures in line with hotel standards
- Operated the OPERA Property Management System efficiently
- Responded promptly to calls, emails, and in-person inquiries with clear, helpful communication
- Performed cashier duties, including payment processing and invoicing
- Managed reservations for online travel agents (OTAs) and FIT guests
Education
NVQ LEVEL CERTIFICATE - Front office department
THE NAITA
BeruwalaCOMPLETED BUTLER TRAINING - Hospitality
MINOR HOTELS
Anantara Kalutara ResortENGLISH DIPLOMA -
THE BRITISH COUNCIL
INFORMATION TECHNOLOGY COURSE -
JAVA INSTITUTE
ColomboG.C.E ORDINARY LEVEL & ADVANCED LEVEL -
TISSA CENTRAL COLLEGE
KalutaraSkills
- Upselling & Revenue Enhancement
- Front Office Operations Management
- Check-in/Check-out Procedures
- Telephone & Email Etiquette
- Cross-Departmental Coordination
- Guest Loyalty Program Knowledge
- Reservation & OTA Management
- OPERA PMS -Property Management Systems
- Guest Relations & Customer Service
- Team Leadership & Staff Training
- Conflict Resolution & Problem Solving
- Cashiering & Financial Handling
- Effective Communication
- Multilingual Communication
Personal Information
Title: Front Office Supervisor
Timeline
Front Office Supervisor / Senior Guest Service Agent
Avani Kalutara Resort by Minor Hotels
03.2022 - Current
Guest Service Agent
Taprobana Wadduwa by Asia Leisure Hotels
09.2021 - 09.2022
NVQ LEVEL CERTIFICATE - Front office department
THE NAITA
COMPLETED BUTLER TRAINING - Hospitality
MINOR HOTELS
ENGLISH DIPLOMA -
THE BRITISH COUNCIL
INFORMATION TECHNOLOGY COURSE -
JAVA INSTITUTE
G.C.E ORDINARY LEVEL & ADVANCED LEVEL -
TISSA CENTRAL COLLEGE
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