Poh Eng, Andy Ang
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate.
Overview
32
32
years of professional experience
Work History
Sales & Operation Manager
EZ Living Pte Ltd
02.2012 - Current
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Formulate strategic and operational objectives
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
Soles Proprietor
The Bowler's Shop
03.2004 - 12.2011
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Streamlined business operations for greater efficiency and cost-effectiveness, resulting in improved profit margins.
- Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
- Expanded clientele base using targeted outreach strategies.
- Consulted with customers to assess needs and propose optimal solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted business via social media to generate leads and maximize brand identity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Export Manager
Omni Disc Pte Ltd
11.1998 - 04.2004
- Leveraged deep understanding of cultural differences between countries when conducting negotiations or building client relationships abroad, fostering mutual respect amongst parties involved in each deal made.
- Conducted regular market research, keeping up-to-date on industry trends and competitor activity, guiding strategic decision-making accordingly.
- Processed company's import permit and export license processes.
- Implemented training programs for junior staff members, improving overall team performance in the export department.
- Organized promotional events and interacted with community to increase sales volume.
- Established long-term relationships with international clients through effective communication and negotiation tactics.
Sales Executive
Summit CD Pte Ltd
03.1992 - 12.1997
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Marketing Institute Of Singapore
Singapore, Null, Singapore07.1997
Skills
- Sales management
- Process Improvement
- Customer Relationship Management
- Schedule Management
- Professional and Courteous
- Verbal and written communication
- Teamwork and Collaboration
- Work Planning and Prioritization
- Operations Management
- Fluent in English, Mandarin, Local Direct
- Self-Directed
- Friendly, Positive Attitude
Timeline
Sales & Operation Manager
EZ Living Pte Ltd
02.2012 - Current
Soles Proprietor
The Bowler's Shop
03.2004 - 12.2011
Sales Export Manager
Omni Disc Pte Ltd
11.1998 - 04.2004
Sales Executive
Summit CD Pte Ltd
03.1992 - 12.1997
High School Diploma -
Marketing Institute Of Singapore
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