Phuong Trinh Thi Thu
Ha Noi
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Solution Sale
KHantix
02.2024 - Current
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
B2B Lead Generation Specialist
VIET NAM AMIGO JOINT STOCK COMPANY
04.2023 - 11.2024
- Market Research Includes gathering and analyzing information about target markets, competitors, and industry trends
- Customer Relationship Management: manage customer information, track interactions, and optimize sales processes
- Internal Communication and Coordination: Interact and coordinate with other departments within the company to ensure smooth sales processes
- Information Processing and Reporting: collect, process, and report sales information to support business decisions
- Meet customers, engage with prospects, and build connections
Business Development Executive
CASA SEGURO CAPITAL COMPANY LIMITED
08.2020 - 09.2021
- Cooperate with domestic banks to exploit potential, high net-worth customer files
- Research the market, consumer trends and competitors to develop the right sales strategy and compete in the market
- Search for potential customers from available data and marketing tools
- Screen customer data to expand the target market
- Take advantage of opportunities and trends to segment the market appropriately
- Attend seminars, fairs, and brand activities to research and connect with customers
- Carry out sales activities by telesales, email, etc
- To introduce the company's products and services
- Persuade and negotiate with customers to sign contracts to use products and services
- Work with other departments to ensure the progress of providing services and products to customers
- Carry out post-sales activities to maintain customer relationships
- Report to management on KPIs and OKRs every week and every month
Relationship Management
Vietnam Prosperity Joint-Stock Commercial Bank (VPBank)
03.2020 - 08.2020
- Actively manage the client portfolio, monitor sales outcomes, and implement KPIs
- Search for and create affluent client connections to market banking products to customers
- Manage client and potential customers' portfolios
- Sell, cross-sell, and boost sales to premium customers
- Directly handle customer inquiries and perform transactions in line with bank standards
- Take care of customers in accordance with bank policies and procedures to assist them stay loyal to the bank
- Coordinate with management to carry out company strategies and sales operations
Credit Back Office Specialist
Saigon - Hanoi Commercial Joint Stock Bank(SHB)
01.2016 - 01.2020
- Analyzed financial statements, credit reports, and customer profiles to assess creditworthiness and set credit limits for new and existing customers
- Reviewed and approved credit applications and customer credit limits in a timely manner
- Implemented a credit scoring system to improve the accuracy and efficiency of credit decisions
Teller
Vietnam Technological and Commercial Joint Stock Bank (Techcombank)
01.2014 - 02.2016
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 100% increase in KPI
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
Education
Bachelor - Finance and Banking
Business Administation
07.2013
Skills
- Well-Organized
- Partnership Facilitation
- Ability to Work in a Team
- Fast Learner
- Communication
- Business Development
- Social Networking
- Corporate Affairs
- Microsoft Office
- Ability to Work Under Pressure
- Lead Generation
- Critical Thinking
- Logistics
- Ability to Multitask
- Time Management
- Customer Service
- Relationship Management
- Problem Solving
Languages
English
Extra-Curricular Activities
Member at Lita Network, Ha Noi, Vietnam, Actively engage in networking and presence within the Factory to Factory (F2F) community.
Volunteer at 17th ASEAN Summit, Hanoi, Vietnam,
10/01/2010, Coordinate and guide the Thai reporter team to conveniently work in the hall and move around.
Hobbies and Interests
- Running
- Swimming
- Tennis
- Hiking
Software
Microsoft Platform
Timeline
Solution Sale
KHantix
02.2024 - Current
B2B Lead Generation Specialist
VIET NAM AMIGO JOINT STOCK COMPANY
04.2023 - 11.2024
Business Development Executive
CASA SEGURO CAPITAL COMPANY LIMITED
08.2020 - 09.2021
Relationship Management
Vietnam Prosperity Joint-Stock Commercial Bank (VPBank)
03.2020 - 08.2020
Credit Back Office Specialist
Saigon - Hanoi Commercial Joint Stock Bank(SHB)
01.2016 - 01.2020
Teller
Vietnam Technological and Commercial Joint Stock Bank (Techcombank)
01.2014 - 02.2016
Bachelor - Finance and Banking
Business Administation
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