Phoebe
Summary
Dynamic and results-oriented professional with proven expertise in service assistance and comprehensive product knowledge, honed through roles at Kiztopia Pte Ltd and Tsui Wah Holdings Limited. Skilled in delivering exceptional customer experiences, enhancing satisfaction and loyalty, and maintaining compliance with food safety standards. Adept at facility maintenance, improving sales, and elevating dining experiences through exceptional communication and organizational skills. Seeking to leverage these transferable strengths in a dynamic new professional setting.
Overview
3
3
years of professional experience
Work History
Retail Assistant (Part-Time)
Kiztopia Pte Ltd
06.2024 - 12.2024
- Improved sales by maintaining clean and organized store environment.
- Provided prompt assistance to customers, ensuring satisfaction.
- Conducted transactions accurately, improving checkout process.
- Enhanced customer loyalty by resolving complaints swiftly.
- Assisted with opening and closing procedures for seamless operations.
- Supported promotional activities, boosting store visibility.
- Maintained accurate cash handling procedures for financial integrity.
Waitress (Part-Time)
Tsui Wah Holdings Limited
06.2022 - 09.2022
- Provided exceptional service to enhance dining experience for guests.
- Delivered meals promptly, ensuring guests received hot, fresh food.
- Enhanced dining atmosphere, maintaining a clean and organized environment.
- Processed payments accurately to ensure efficient check-out experiences.
- Facilitated smooth operations by effectively communicating with kitchen staff.
- Resolved customer complaints, ensuring positive dining experiences.
- Ensured compliance with health and safety standards by adhering to cleanliness protocols.
Education
Certificate - Business Management
PSB Academy
6 Raffles Blvd, #03 - 200, Singapore 03959404-2025
IGCSE -
PSB Academy
6 Raffles Blvd, #03 - 200, Singapore 03959406-2024
High School Diploma -
Jurong West Secondary School
Singapore09-2023
Skills
- Service Assistance
- Comprehensive Product Knowledge
- Food Safety Compliance
- Experienced with Point of Sale Technology
- Facility Maintenance
- Upholding Clean Store Environment
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Retail Assistant (Part-Time)
Kiztopia Pte Ltd
06.2024 - 12.2024
Waitress (Part-Time)
Tsui Wah Holdings Limited
06.2022 - 09.2022
Certificate - Business Management
PSB Academy
IGCSE -
PSB Academy
High School Diploma -
Jurong West Secondary School
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