Siew Ling Cheah
Summary
Dynamic Human Resources Manager with a proven track record at Advancer IFM, adept at streamlining recruitment and enhancing employee engagement. Skilled in optimizing payroll processes and resolving conflicts with patience and empathy, while leveraging advanced software solutions to improve efficiency and reduce turnover. Committed to aligning HR strategies with organizational goals.
Overview
29
29
years of professional experience
Work History
Retail Assistant (Part-time)
NTUC Fairprice
02.2025 - Current
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Operated point-of-sale system for efficient transaction processing and accurate cash handling.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Engaged in promotional activities to drive sales and attract new customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Human Resources Manager
Advancer IFM (Formerly Known as Ashtree Inteernational Pte Ltd)
07.2020 - 02.2025
- Streamlined recruitment processes, improving candidate sourcing and selection efficiency.
- Conducted performance evaluations, providing constructive feedback to support staff development.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Collaborated with leadership to align HR strategies with organizational goals and objectives.
- Planning weekly deployment for officers on sites
- Arranging for monthly beverages for officers base on their deployment sites
- Handling logistic matters, such as keep track and ordering of the uniforms. And issuing uniforms for both onboarding officers and existing officers
- Prepared and submit for weekly advance and monthly salary for the officers to Payroll/Finance
- Hiring officers via jobfair or walk-in candidates
Retail Assistant (Part-time)
Little Farms
04.2020 - 07.2020
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Human Resource Executive
OCS Facility Management
04.2015 - 03.2020
- Developed and implemented employee engagement initiatives to enhance workplace culture.
- Streamlined recruitment processes using applicant tracking systems for improved candidate experience.
- Facilitated training sessions to promote diversity and inclusion across the organization.
- Conducted performance reviews to ensure alignment with organizational goals and employee development.
- Led onboarding programs, ensuring new hires received comprehensive training and support for success.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Administered employee benefits programs and assisted with open enrollment.
Training Administrator
Aetos Security Management
04.2006 - 04.2015
- Developed training materials to enhance employee onboarding and compliance processes.
- Coordinated logistics for training sessions, ensuring seamless execution and participant engagement.
- Analyzed feedback from training participants to refine content and improve delivery methods.
- Facilitated workshops and seminars to promote ongoing professional development among staff.
- Collaborated with department heads to identify training needs and align programs with organizational goals.
- Streamlined training scheduling and resource allocation, improving overall efficiency of programs.
- Supported company growth with improved onboarding processes, facilitating smooth integration of new hires into the team.
- Streamlined training processes for increased efficiency by regularly evaluating and updating training materials.
- Tested all training software and hardware prior to commencing training programs.
Administrative Clerk
Sin U-Lian Transport Pte Ltd
03.2005 - 04.2006
- Managed scheduling and coordination of administrative tasks to ensure efficient office operations.
- Processed incoming correspondence and maintained filing systems for improved document retrieval.
- Liaised with the parents on the school bus fare
- Assisted in budget tracking and expense reporting, ensuring accuracy and compliance with financial policies.
Court Secretary
Yeo-Leong & Peh LLC
04.2001 - 03.2005
- Preparing courts documents for lawyers to attend hearing
- Managed correspondence, including emails and phone calls, maintaining professionalism and accuracy in communications.
- Developed filing systems to enhance document retrieval, improving overall office organization and efficiency.
- Trained new administrative staff on office procedures, fostering a collaborative work environment.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Clerk
Ohmeda Medical
03.1996 - 04.2001
- Managed daily clerical tasks to ensure efficient office operations.
- Maintained accurate records and files to support administrative processes.
- Assisted in developing streamlined procedures for document management.
- Coordinated scheduling and communication between departments to enhance workflow.
- Generate work orders for productions team
- Assisted with onboarding of new employees.
Education
No Degree - Professional Diploma in Leadership & People Mgmt
SSTC
12-2021
No Degree - Diploma in Business Administration
Crestar
12-1999
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- POS systems
- Payment processing
- Multitasking
- Records management
- Human resources operations
- Recruitment and hiring
- Payroll administration
- Employee onboarding
- New employee orientation
- Exit interviews
- Onboarding, training, and development
- Confidential document control
Languages
Malay
Advanced (C1)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Retail Assistant (Part-time)
NTUC Fairprice
02.2025 - Current
Human Resources Manager
Advancer IFM (Formerly Known as Ashtree Inteernational Pte Ltd)
07.2020 - 02.2025
Retail Assistant (Part-time)
Little Farms
04.2020 - 07.2020
Human Resource Executive
OCS Facility Management
04.2015 - 03.2020
Training Administrator
Aetos Security Management
04.2006 - 04.2015
Administrative Clerk
Sin U-Lian Transport Pte Ltd
03.2005 - 04.2006
Court Secretary
Yeo-Leong & Peh LLC
04.2001 - 03.2005
Clerk
Ohmeda Medical
03.1996 - 04.2001
No Degree - Professional Diploma in Leadership & People Mgmt
SSTC
No Degree - Diploma in Business Administration
Crestar
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