Paul Chua
Singapore
Summary
Sales Associate with 20 years of experience in retail environments. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability.
Overview
22
22
years of professional experience
Work History
Senior Client Advisor
Loewe
05.2022 - Current
- Responsible for daily store operations
- Providing excellent customer service to recruit new clients and retain their loyalty and passion for the brand.
- Keep customers informed on new products and identify their taste and style.
- Mentored junior advisors, fostering professional growth and contributing to team success.
- Achieve and exceed sales target on a monthly basis
Store Manager
Innopedia Pte Ltd
08.2015 - 03.2022
- Daily store operations, opening and closing
- Sourcing and order of new android product
- Schedule planning for staff
- Providing training and equip all staff with the related product knowledge
- Drive and motivate team, ensuring monthly personal and store targets are met
Fashion Advisor/ Timepiece & Fine Jewellery Specialist
Chanel Pte Ltd
11.2010 - 10.2014
- Attending to customers enquiry regarding the store and its merchandise
- Demonstrated use and care of merchandise
- Sharing of brand history and heritage
- Developed positive customer relationships through unsurpassed service standard
- Coaching of newcomers and sharing with fellow colleagues tips to successfully link sell from leather goods/ready-to-wear to the timepiece and fine jewellery section
- Top sales associate for year 2011 for MBS Boutique
- Top sales associate for timepiece and fine jewellery from 2011 to 2014
- Personal average of 60 pieces of timepiece sold per year
Fashion Advisor
Ermenegildo Zegna
01.2009 - 07.2010
- Promoting men's classic and seasonal ready to wear
- Giving key advice to suit alteration
- Cross and link sell all related products to complete the desired total look
Fashion Advisor
Sidefame Pte Ltd
01.2007 - 12.2008
- Giving styling advice to customers in regards to streetwear brand like Tough Jeansmith and G-star Raw
- Ensuring personal sales target are met
- Top sales person for the Heeren Boutique
Sales Associate
HMV Pte Ltd
07.2002 - 12.2006
- Assisting customers in looking for their favourite music and movie catalog
- Recommending customers new music and movie titles
- Merchandise and visual display of all new releases
- Cashiering duties
Education
A Levels -
Anderson Junior College
12.1999
Skills
- Ability to Multitask
- Teamwork
- Adaptability
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
Languages
English
Mandarin
Details
93265581, gymboyx@yahoo.com, Singaporean, 11/26/81
References
- Goh Kok Yong, Loewe (Store Manager), 91598720
- Nicholas Ng, Self Employed, 97910213
Hobbies and Interests
- Listening to pop and RnB music
- Bowling
Timeline
Senior Client Advisor
Loewe
05.2022 - Current
Store Manager
Innopedia Pte Ltd
08.2015 - 03.2022
Fashion Advisor/ Timepiece & Fine Jewellery Specialist
Chanel Pte Ltd
11.2010 - 10.2014
Fashion Advisor
Ermenegildo Zegna
01.2009 - 07.2010
Fashion Advisor
Sidefame Pte Ltd
01.2007 - 12.2008
Sales Associate
HMV Pte Ltd
07.2002 - 12.2006
A Levels -
Anderson Junior College
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