Summary
Overview
Work History
Education
Skills
Training
ANNEX A : Travel Itineraries Planned
Languages
Timeline
Generic
Ow Yong Shu Rong, Suelin

Ow Yong Shu Rong, Suelin

Summary

Over the past 25 years, I have crafted bespoke travel itineraries for my family driven by my passion for creating unforgettable holidays. Please see Annex A for the list of countries that I have created itineraries for. My strong research and organizational skills, together with attention to detail, ensure that every trip is seamless and special.


I would love to leverage this experience to create both delightful and memorable tailor-made itineraries to suit the client's unique preferences. In addition, previous years of work experience in the customer service and sales line have also honed my ability to deliver outstanding service to my clients, resulting in loyal customers and repeat business.

Overview

28
28
years of professional experience

Work History

Temporary Staff (Cruise)

ChanBrothers Travel Pte Ltd
08.2024 - Current
  • Sold cruise packages for Resorts World Cruises (RWC) - NATAS Fair
  • Sold cruise packages for Resorts World Cruises (RWC) - Northpoint Roadshow

Full-time Homemaker

Self-employed
01.2009 - Current
  • Research, planning and delivering of homeschool curriculum for son from birth
  • Planned socio-emotional activities to help son with special needs

TLR Healthcare Practitioner

Reborne Pte Ltd
01.2008 - 01.2009
  • Provided customized nutritional dietary plans for clients to improve their health with regular check-ups to monitor their progress and success.
  • Spearheaded the set-up and smooth running of pop-up kiosks in shopping malls to increase brand visibility and garner new clients for the company.

Flight Stewardess

Singapore Airlines Limited
01.2004 - 01.2007
  • Top honours as ‘Best Trainee' for outstanding leadership qualities and recognition of exemplary positive attitude
  • Demonstrated exceptional forte in understanding unique cultural aspects and mindsets of many diverse nationalities and customized delivery of customer-centric service to meet & exceed passengers' expectations

Consultant

Phillip Wain International (S) Pte Ltd
01.2002 - 01.2004
  • Worked with members as a lifestyle consultant to design customised weight management plans.
  • Developed a comprehensive training sales kit that improved professionalism among the staff.
  • Implemented a standard operating procedure for sales consultations.
  • Worked closely with the marketing department to come up with promotions to increase sales

Banker

Citibank
01.2001 - 01.2002
  • Involved in financial analysis of best performing investment vehicles for recommendation to clients, based on their individual client profiles
  • Presented personal financial analysis reports to clients interested in investing with the bank, thereby converting these leads into long-term bank customers

Assistant Manager, Projects

Singapore History Consultants
01.1999 - 01.2001
  • Spearheaded the business development of the firm's tourism-focused commercial ventures.
  • Prepared reports and fielded presentations to garner interest and investment in the firm's commercial ventures.
  • Significantly boosted company's bottom line through development of revenue-generating tourism products.

Assistant Manager, Capability Development

Singapore Tourism Board
01.1997 - 01.1999
  • Planned and organized various tourism-related events and activities
  • Project leader and co-ordinator for cross-agency tourism-focused initiatives
  • Instrumental in analyzing the preferences of individual tourist markets in order to better cater to these target market's needs & wants
  • Identified & implemented suitable training programmes for the tourism industry as a whole in order to raise the standard of customer service of this sector in Singapore

Education

Bachelor of Science (Second Class Upper Honours) -

National University of Singapore
12.1997

Raffles Junior College
12.1992

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Dependable and Responsible

Training

  • Seven Habits of Highly Effective People, 01/01/97
  • Effective Business Writing, 01/01/98


ANNEX A : Travel Itineraries Planned

ASIA

  • India - Delhi, Agra, Ranthambore, Jaipur
  • China - Shanghai, Beijing
  • China, Taiwan - Taipei, Yilan
  • China, Hong Kong
  • China, Macao
  • Indonesia - Denpasar, Yogyakarta, Makassar, Bintan
  • Japan - Tokyo, Osaka, Hokkaido
  • Philippines - Manila, Tagaytay, Pampanga
  • Vietnam - Hanoi, Sapa, Ho Chi Minh, Phu Quoc
  • Turkey - Istanbul
  • Thailand - Phuket, Krabi, Bangkok, Kanchanaburi
  • South Korea - Seoul, Sokcho-si
  • Uzbekistan - Tashkent, Samarkand, Bukhara
  • Malaysia - Johor Bahru, Malacca, Ipoh, Kuala Lumpur, Penang, Langkawi, Tioman, Pork Dickson, Genting Highlands, Cameron Highlands, Fraser's Hill, Maxwell Hill
  • Nepal - Kathmandu, Pokhara, Chitwan
  • Sri Lanka - Colombo, Negombo, Kandy, Nuwara Eliya, Galle
  • Cambodia - Phnom Penh, Siem Reap
  • United Arab Emirates - Dubai, Abu Dhabi
  • Maldives - Male, Kuda Huraa


OCEANIA

  • Australia - Sydney, Perth, Melbourne, Brisbane, Darwin
  • New Zealand - Auckland, Rotorua, Wellington, Kaikoura, Christchurch, Queenstown


EUROPE

  • Germany - Frankfurt
  • United Kingdom - London, Birmingham, Leeds, Bath, Cotswolds, Salisbury, York
  • United Kingdom (Territory) - Gibraltar
  • France - Paris
  • Italy - Rome, Moderna, Lucca, Vernazza, Venice, Bologna, Florence, Parma, Siena, Portofino, Naples, Positano, Milan, Como
  • Spain - Barcelona, Malaga, Seville, Granada, Rhonda, Jaen, Cordoba, Cadiz, Jerez
  • Portugal - Lisbon, Porto
  • Greece - Athens, Crete, Mykonos, Santorini, Delphi
  • Russia - Moscow
  • Switzerland - Zurich, Geneva, Leysin
  • Finland - Helsinki
  • Norway - Tromso


NORTH AMERICA

  • United States of America - New York, Seattle, San Francisco, New Orleans, Florida
  • Canada - Vancouver, Whistler
  • Bahamas - Nassau


SOUTH AMERICA

  • Brazil - Rio de Janeiro, Sao Paulo, Foz do Iguacu, Paraty
  • Argentina - Puerto Iguazu


AFRICA

  • South Africa - Johannesburg, Cape Town, Stellenbosch
  • Madagascar - Antananarivo, Nosy Be
  • Egypt - Cairo

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)

Timeline

Temporary Staff (Cruise)

ChanBrothers Travel Pte Ltd
08.2024 - Current

Full-time Homemaker

Self-employed
01.2009 - Current

TLR Healthcare Practitioner

Reborne Pte Ltd
01.2008 - 01.2009

Flight Stewardess

Singapore Airlines Limited
01.2004 - 01.2007

Consultant

Phillip Wain International (S) Pte Ltd
01.2002 - 01.2004

Banker

Citibank
01.2001 - 01.2002

Assistant Manager, Projects

Singapore History Consultants
01.1999 - 01.2001

Assistant Manager, Capability Development

Singapore Tourism Board
01.1997 - 01.1999

Bachelor of Science (Second Class Upper Honours) -

National University of Singapore

Raffles Junior College

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Ow Yong Shu Rong, Suelin