Ow Wei Jun (Darren)
Summary
Stellar student looking to further education in Polytechnic with proven experience in the IT field including but not limited to system repair, troubleshooting, sales and streamlining operations Expert in hardware/software troubleshooting and customer service, demonstrated through successful deployment and system refresh projects at Micro 2000 Pte. Ltd. & CR Group Pte. Ltd. Extensive knowledge in tech products, and excels in communication and multitasking, significantly improving tech efficiency.
Overview
2
2
years of professional experience
Work History
IT Sales Associate
CR Group Pte. Ltd.
03.2023 - 12.2023
- Use knowledge of computers, laptop and desktop, to provide customers looking for PCs with sound recommendations based on their needs and requirements.
- Assist Service Center with building, repair, troubleshooting (software & hardware), and general maintenance of customers' various desktops and laptops.
- Providing exemplary customer service & after-sales support to all customers.
- Providing constructive feedback to managers regarding evolving market trends of PC components and laptops to increase sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
IT Installer/Tech Refresh Team
Micro 2000 Pte. Ltd.
03.2022 - 02.2023
- Daily deployments to various MOE registered schools to assist IT Department with refreshing, installing, replacement, and provisioning both old and new laptops & desktops used by teachers.
- Assisting and guiding teachers and tech team on how to use the new hardware for their teaching needs along with new software.
- Provisioning new computers by using network flashing and reinstalling new Operating Systems as per MOE's guidelines.
- Deconstructing and wiping data off hard drives of old systems which has lease expired.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Advanced troubleshooting of inevitable network issues that hinders installation and provisioning of new devices.
Education
Part-Time Higher NITEC - Cyber & Network Security
Institute of Technical Education (ITE)
Singapore12-2024
GCE O-Level Certificate - Secondary Education
Ngee Ann Secondary School
Singapore01-2018
Skills
- Upselling
- Communication Skills
- Hardware & Software Knowledge of Tech Products
- Multitasking
- Customer Service
- Verbal/written communication
- Working with different people
- System repairs
- Computer Troubleshooting
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Interests
- Building, repairing & troubleshooting desktop/laptop PCs
- Video editing
- AI training & Deep Learning
- Content Creation
Timeline
IT Sales Associate
CR Group Pte. Ltd.
03.2023 - 12.2023
IT Installer/Tech Refresh Team
Micro 2000 Pte. Ltd.
03.2022 - 02.2023
Part-Time Higher NITEC - Cyber & Network Security
Institute of Technical Education (ITE)
GCE O-Level Certificate - Secondary Education
Ngee Ann Secondary School
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