Nurul Aisyah Binte Mohamed Ali
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings and reduce complaints and an active team player to liaise with other team members to ensure smooth progression of cases. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
TeleCentre
10.2020 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about Covid-19 related cases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Trained in conversational Malay and basic Chinese language to enhance service of foreign customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Kitchen Steward
Raffles City Hotel
03.2021 - 10.2021
- Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Assisted servers by providing glassware and utensils to guests.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
Education
No Degree - Build Environment in Mechanical/Electrical Service
Institute of Technical Education
Singapore 01.2021
No Degree - GCE O-Level
Broadrick Secondary School
Singapore 11.2018
Skills
- Call Documentation
- Inbound and Outbound Calling
- Account Investigation
- Service Recommendations
- Technical Support
- Documentation and Reporting
- Customer Support
- Call Center Operations
- Data Entry
Timeline
Kitchen Steward
Raffles City Hotel
03.2021 - 10.2021
Customer Service Officer
TeleCentre
10.2020 - 12.2022
No Degree - Build Environment in Mechanical/Electrical Service
Institute of Technical Education
No Degree - GCE O-Level
Broadrick Secondary School
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