Elijah Ng
Summary
Hardworking,detailed and independent worker. Always looking for opportunities to learn new skills and unafraid of failure. Capable of taking up leadership responsibilities. Aspires to one day provide significant contributions to the STEM community and be of service to those in need.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
TeleCentre Singapore
06.2022 - 09.2022
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Completed data entry to record call notes, suggestions and questions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Promoted company brand and unique offerings through personalized customer service.
- Offered basic technical support for clients on wide range of company products.
Operations Assistant
GRAB Singapore
05.2020 - 07.2020
- Assisting in distribution of food to delivery riders
- Ensuring Covid-19 preventive measures were adhered to
- Customer service
- Ensuring smooth operations
Intern
National Cancer Center Singapore
04.2019 - 10.2019
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted in upkeep of patient records and documents
- Provided administrative support for Clinical trials
Education
Bachelor of Science - Biomedical Science
La Trobe University
2023
Diploma in Biotechnology - Republic Polytechnic
Singapore 2020
Ang Mo Kio Secondary School
Singapore 12.2016
Skills
- Basic Laboratory skills
- Gel Electrophoresis
- SDS-PAGE & Western Blot
- Serial Dilution
- Gram Staining
- Spread & streak Platting
- ELISA
- Colony counting
- IT Proficiency
- DNA extraction
- Protein extraction
- Spectrophotometer
- PCR
-proficient in Microsoft Word
-Proficient in Microsoft Basic Powerpoint
-Basic Microsoft Excel
National Service
- Served from June 2020 – May 2022
- Feb 2021: Completed Specialist Cadet School (Combat Engineer)
- Mar 2022: Completed Guards Conversion Course
- Feb 2021 – May 2022: served in Singapore 1st GUARDS Battalion
- Jan 2022: Battalion Safety Steward Award
Accomplishments
2021 - Completed Specialist Cadet Course (Combat Engineer)
Additional Activities
1. Member of Republic Polytechnic Track and Field Club (2017 - 2018)
- Represented Republic Polytechnic and Competed in POLITE games.
2. Member of Republic Polytechnic Judo Club(2018 - 2020)
- Actively competed in tournaments representing Republic Polytechnic
- Attended various trainings and exchange programmes with external Clubs
- Competed in Inter Tertiary Judo championship
- Competed in SA Kyu grade tournaments
3. Member of Republic Polytechnic Eureka Interest Group (2017 – 2020)
- Participated in Eureka IG Biotechnology camp (2017)
- Participated in Welcome tea (2017)
- Participated in Supermarket Run (2017 & 2018)
- Participated in Science Festival workshop (One-North) (2017 & 2018)
- Student leader in Biotechnology camp (2018)
Timeline
Customer Service Officer
TeleCentre Singapore
06.2022 - 09.2022
Operations Assistant
GRAB Singapore
05.2020 - 07.2020
Intern
National Cancer Center Singapore
04.2019 - 10.2019
Bachelor of Science - Biomedical Science
La Trobe University
Diploma in Biotechnology - Republic Polytechnic
Ang Mo Kio Secondary School
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