Nurul Aisyah Binte Ayob
Woodlands
Summary
Enthusiastic reliable Customer Service Associate/Cashier, dedicated to providing excellent customer service with a smile. Organized, detailed oriented, willing to go the extra mile and experienced in properly handling daily accounts and managing inventory. Several years of experience in various retail, F&B and administration settings. Able to work under pressure, handling difficult customers and complains.
Overview
11
11
years of professional experience
Work History
Warehouse Admin
CEVA Logistics
Singapore
02.2023 - 07.2024
- Responsible for ensuring accurate and efficient receipt, storage, maintenance and security of all goods and equipment within the warehouse operation
Operations Support Assistant
Singpost
Singapore
12.2020 - 12.2022
- Liase and assists Maldives post(e-tukuri) and AORA with systems or technical issues within SLA
- Ensure operation and warehouse reports generated and compiled timely based on SOP
- Liase with forwarders and warehouses to track or trace shipment
Pharmacy Assistant(Contract)
NHGP, Yishun Polyclinic
Singapore
05.2018 - 11.2020
- Pick and packing of medicines, basic housekeeping, receiving, unloading, check and store inventory efficiently and accurately and to make sure all inventory is accounted for
Front desk, Customer Relation Officer (Contract)
Manpower, Fusionopolis Connexis
Singapore
02.2018 - 04.2018
- Analyzing customer complaints, developing corrective strategies, creating and implementing customer retention campaign
Campaign Promoter (Contract)
Outshinerz
Singapore
12.2017 - 01.2018
- To create awareness and provide information on the newly launched shops and clubs that engages our marketing services by giving out brochures and insights to our targeted audience
Cashier/Customer Service Officer
Autopass LTA, Woodland Checkpoint
Singapore
03.2016 - 10.2017
- Assist in reloading motorist's autopass, updating road tax information, collecting of payments (fee, fines for VEP, Toll, ERP), data entry of motorist's particulars, ensuring operations runs smoothly, and any other administration duties as assigned
Cashier (Part-Time)
Timezone
Singapore
06.2013 - 12.2013
- Assist in Customer Service, cashiering and housekeeping, advising customer on prize redemption and providing teamwork in supporting daily operations
Education
Nitec - Security Technology
ITE College West
Singapore12.2015
N-Level - undefined
Sembawang Secondary School
Singapore12.2012
Skills
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Excel
- Patience
- Fast Learner
- Ability to Multitask
- Ability to Work Under Pressure
- Highly Motivated
- Good organizational skills
- Good time management
- Attention to Detail
- Driven
- Focused
- Friendly
- Cash Handling
- Complaint Handling
- Able to Build Relationships
LANGUAGES
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
References
References available upon request
Training
IT Networking Technology, ITE College West, October2020 — Present
Timeline
Warehouse Admin
CEVA Logistics
02.2023 - 07.2024
Operations Support Assistant
Singpost
12.2020 - 12.2022
Pharmacy Assistant(Contract)
NHGP, Yishun Polyclinic
05.2018 - 11.2020
Front desk, Customer Relation Officer (Contract)
Manpower, Fusionopolis Connexis
02.2018 - 04.2018
Campaign Promoter (Contract)
Outshinerz
12.2017 - 01.2018
Cashier/Customer Service Officer
Autopass LTA, Woodland Checkpoint
03.2016 - 10.2017
Cashier (Part-Time)
Timezone
06.2013 - 12.2013
Nitec - Security Technology
ITE College West
N-Level - undefined
Sembawang Secondary School