NURUL NABIHA
Singapore
Summary
Motivated individual with excellent communication and interpersonal skills seeking valuable experience in a professional setting. Hardworking and highly motivated professional eager to contribute combined knowledge and skills to enhance business performance. Known for attention to detail, possesses excellent communication, interpersonal, and creative thinking skills.
Overview
4
4
years of professional experience
Work History
Customer Operation Officer
Snowcity Singapore
11.2024 - 02.2025
- Managed daily operational processes to ensure seamless customer service delivery.
- Managed the opening and closing procedures for cashier operations, ensuring accuracy and security.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Picker
Pandamart
05.2024 - 08.2024
- Picked customer orders, reviewing for correct number and type of product to eliminate errors
- Worked as part of a team to reach daily picking quotas within specified time frames
Sales Promoter
Annabella Patisserie
07.2023 - 08.2024
- Monitored stock levels on a daily basis, ensuring shelves were adequately stocked at all times
- Established strong relationships with clients by providing knowledgeable advice on products and services
- Prepared promotional materials such as brochures, flyers and displays to increase sales opportunities
- Displayed strong customer service abilities when handling interactions.
- Maintained detailed records of sales transactions for reporting purposes
- Utilized persuasive communication techniques to encourage customers to purchase items or upgrade existing plans and services
- Developed knowledge and understanding of product range to provide customers with accurate information
- Promoted products and services using merchandising tactics and sales knowledge
- Answered product questions and mitigated concerns to close sales
- Suggested specific product purchases to meet customer needs
- Monitored on-hand product inventory and proactively replenished products
- Provided product samples and coupons to incentivize purchases
Guest Service Usher
Sentosa Development Corporation
06.2022 - 01.2023
- Assisted with the set-up and tear down of events as needed
- Conducted regular inspections of the facility for maintenance needs or potential hazards
- Provided assistance for disabled guests upon request according to ADA regulations
- Demonstrated superior knowledge of venue policies and procedures
- Responded promptly to inquiries regarding event information and policies
- Developed effective problem solving techniques in order to resolve conflicts quickly and professionally
- Utilized strong organizational skills to efficiently manage multiple tasks simultaneously
- Ensured safety by monitoring crowd control during large events
- Supported team members when needed in order to provide excellent service
- Tended to guests' comfort by assisting and resolving any concerns or problems
- Examined tickets or passes to verify authenticity
- Provided special assistance to guests in wheelchairs or with other disabilities
- Distributed programs and brochures to incoming guests
- Led tours and answered visitors' questions about exhibits
Boba Barista
Sharetea
11.2020 - 11.2021
- Prepared various boba drinks according to recipes including milk teas, smoothies, slushies, and fruit teas
- Checked expiration dates on ingredients used in boba drinks to ensure freshness
- Performed cashier duties such as taking payments, making change, and providing receipts to customers
- Provided advice on drink selection based on individual preferences or dietary needs
- Managed opening and closing procedures including setting up shop before start of shift
- Provided detailed information about menu items to customers while upselling additional items when appropriate
- Welcomed customers and answered questions regarding menu items and preparation methods
- Operated cash registers and handled cash and card transactions
- Maintained clean and healthy environment by following proper safety and sanitation regulations
Education
Higher Nitec - Leisure Travel Operations
Institute of Technical Education
Tech Whye04.2025
Nitec - Travel and tourism
Instituted of Technical Education
Tech Whye11.2020
GCE N Level -
Yuhua Secondary School
11.2016
PSLE -
Rulang Primary School
11.2016
Skills
- Networking
- Public Speaking
- Sales strategy
- Brand Awareness
- Customer Engagement
- Cashiering
- Adaptability
- Teamwork
- Upselling strategies
- Sales Reporting
- Effective Communication
- Product and service knowledge
- Strong communication
- Adaptability
- Problem solving
- Shelf Stocking
- Self Motivation
Languages
Malay
English
Awards
- 2019 Eagles Award
- 2022 Sentosa Development Internship
- 2023 Merit Class Award
- 2019 6TH Fire Safety Specialisation Course
- 2019 Precision Drill Competition
- 2019 Unit Overall Proficiency Award
- 2018 CPR AED Proficiency Badge
Personal Information
- Date of Birth: 03/24/04
- Nationality: Singaporean
Timeline
Customer Operation Officer
Snowcity Singapore
11.2024 - 02.2025
Picker
Pandamart
05.2024 - 08.2024
Sales Promoter
Annabella Patisserie
07.2023 - 08.2024
Guest Service Usher
Sentosa Development Corporation
06.2022 - 01.2023
Boba Barista
Sharetea
11.2020 - 11.2021
GCE N Level -
Yuhua Secondary School
PSLE -
Rulang Primary School
Higher Nitec - Leisure Travel Operations
Institute of Technical Education
Nitec - Travel and tourism
Instituted of Technical Education
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