NURUL HIDAYU BINTE OSMAN
Summary
Cheerful and always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Charismatic professional committed to safety and customer service. Knowledgeable and polished with dynamic communication and writing skills.
Overview
13
13
years of professional experience
Work History
Supply Chain Assistant
ABR Holdings Pte Ltd
09.2021 - Current
- Procured goods and supplies while adhering to strict halal rules and procedures.
- Create a purchase Orders, to send orders to suppliers
- Source out for new items requesting by R&D Chef.
- Request for new halal cert if current cert expiring or has expired.
- following QA manager to the outlets and do sweeps for halal item
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- created forecast for Cold Warehouse.
GUEST RELATIONS OFFICER
ARTEMIS GRILL
01.2019 - Current
- HANDLING RESERVATIONS
- RESPONDING TO GUEST EMAILS
- PROFICIENCY IN MICROSOFT OFFICE
- ASSISTING GUEST TO THE TABLE
- GREETING GUEST
- ANSWERING PHONE CALLS
- PROVIDING GREAT CUSTOMER SERVICE THROUGHOUT THE DINING EXPERIENCE
FLOOR STAFF
ARTEMIS GRILL
01.2019 - 12.2019
- GREETING AND WELCOMING GUESTS
- ENSURING THAT STATIONS ARE WELL-ORGANIZED
- KEEP UP TO DATE OF THE CURRENT MENUS
- PROMOTING NEW DISHES
AIRLINE STEWARDESS
SILKAIR PTE LTD
01.2014 - 12.2019
- RESPONSIBLE FOR THE COMFORT AND SAFETY OF PASSENGERS
- PERFORM A RANGE OF TASKS INCLUDING DEMONSTRATING EMERGENCY PROCEDURES
- DIRECTING PASSENGERS
- PERFORMING SAFETY CHECKS
AIRLINE STEWARDESS
JETSTAR ASIA
01.2012 - 12.2014
- RESPONSIBLE FOR THE COMFORT AND SAFETY OF PASSENGERS
- PERFORM A RANGE OF TASKS INCLUDING DEMONSTRATING EMERGENCY PROCEDURES
- DIRECTING PASSENGERS
- PERFORMING SAFETY CHECKS
Education
HIGHER NITEC - INTEGRATED LOGISTICS MANAGEMENT
ITE COLLEGE EAST
01.2011
O LEVEL / N LEVEL CERTIFICATE -
WOODLANDS RING SECONDARY SCHOOL
01.2007
Skills
- Project the Go-the Extra-Mile Service (WSQ)
- Project a Positive and Professional Image (WSQ)
- SilkAir Inflight Announcement
- Understand Nutritional Knowledge and Dietary Restrictions
- Read and Interpret Operational Reports
- Higher Certificate in Food Services (SHATEC)
- Coach for Service Performance
Languages
ENGLISH
MALAY
BAHASA INDONESIA
CHINESE
Hobbies and Interests
- COOKING
- BAKING
- TRAVELLING
- EATING
Timeline
Supply Chain Assistant
ABR Holdings Pte Ltd
09.2021 - Current
GUEST RELATIONS OFFICER
ARTEMIS GRILL
01.2019 - Current
FLOOR STAFF
ARTEMIS GRILL
01.2019 - 12.2019
AIRLINE STEWARDESS
SILKAIR PTE LTD
01.2014 - 12.2019
AIRLINE STEWARDESS
JETSTAR ASIA
01.2012 - 12.2014
O LEVEL / N LEVEL CERTIFICATE -
WOODLANDS RING SECONDARY SCHOOL
HIGHER NITEC - INTEGRATED LOGISTICS MANAGEMENT
ITE COLLEGE EAST
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