Eugene Seah
Summary
I am a dedicated and hardworking professional with extensive daily planning, operations and management experience. Skilled in staff training and development , sales, management and customer service in fast-paced settings. I am seeking and maintaining long-term for a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With the skills and experienced that I have acquired over the years, I have acquired over the years, I am ready to help the company to achieve their goals.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
ABR Holdings
03.2021 - 09.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Help company to hit sales target and KPI
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Supervisor
ABR Holdings
01.2020 - 02.2021
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Customer Relations Associate
Tanglin Club
09.2020 - 12.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Service Crew Member
ABR Holdings
11.2017 - 12.2019
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over $15000 in cash daily.
- Calculated totals, processed payments and issued receipts.
- Cooked, prepared and bagged food for customers.
Education
Diploma - Business Management
Nanyang Polytechnic
Singapore03.2021
O Levels -
Northvista Secondary School
Singapore12.2017
PSLE -
Zhonghua Primary School
Singapore12.2013
Skills
- Business Operations Expertise
- Conflict Resolution Techniques
- Microsoft Excel
- Employee Schedule Management
- Staff Supervision
- Staff Management
- Customer Relationship Management
- Business Management and Development
- Front-End Operations
- Employee Mentoring
Accomplishments
- Achieved an EXSA gold award but not able to get the certificate due to me not being able to retain in the company for more than a year due to my national service
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Restaurant Manager
ABR Holdings
03.2021 - 09.2021
Customer Relations Associate
Tanglin Club
09.2020 - 12.2020
Restaurant Supervisor
ABR Holdings
01.2020 - 02.2021
Service Crew Member
ABR Holdings
11.2017 - 12.2019
Diploma - Business Management
Nanyang Polytechnic
O Levels -
Northvista Secondary School
PSLE -
Zhonghua Primary School
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