Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nurul Afiqah

Nurul Afiqah

Singapore

Summary

A hard-working and motivated individual with more than 10 years of experience in the retail industry, I am well-equipped with the foundations of CRM activities.

Overview

16
16
years of professional experience

Work History

Store Manager

Golden Goose
11.2021 - 06.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Working on store targets and targets distribution among staff.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managing staff roster and ensuring sufficient staff coverage for business.

Senior Sales Associate

On Pedder (Lane Crawford Grp)
05.2021 - 09.2021
  • Be perceptive of customers' needs, actively listening and showing enthusiasm for the products.
  • Connect with clients and cultivate the relationship in a personalised way to establish and maintain the relationship.
  • Actively conduct and participate in staff training sessions.
  • Contact: Fendi Amir - +65 9699 3172

Sales Associate

Gucci (Kering Grp)
01.2015 - 10.2020
  • Executed multiple tasks such as attending to clients/browsers and maintaining the image of the sales floor.
  • Deliver quality and consistency of service including identifying customers' needs, developing client relationships, sale and providing post-sale services.
  • Exercise team work and collaboration to ensure that clients' needs are placed at top priority.
  • Contact: Melody - +65 9380 1428

Beauty Advisor

Chanel International B.V. (Chanel Cosmetics)
02.2011 - 01.2013
  • Performed makeup applications and consultations.
  • Analysed skin conditions and making appropriate product recommendations.
  • Handled all customer-related issues in a gracious manner and in accordance with company policies.

Sales Associate

Origins, Estee Lauder Companies
01.2009 - 01.2011
  • Offer exceptional service standards, suggestions and alternatives and anticipating future needs.
  • Analysed skin conditions, performed skin care applications and provided consultations as per recommendations.
  • Established relationships with clients and inviting them to try new products.

Education

Higher Nitec - Media Designing

Institute of Technical Education (ITE)
12.2008

GCE 'N' & 'O' Level - undefined

Pioneer Secondary School
12.2007

Skills

  • Client Development
  • Sales Generation
  • Inventory Management
  • Store Operation
  • People-Handling
  • Friendly and positive
  • Shift scheduling
  • Recruitment and hiring
  • Goals and performance
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Store displays
  • Staff supervision
  • Staff management
  • Payroll management
  • Delegating work
  • Team leadership and coaching
  • Sales expertise
  • Customer relations
  • Problem-solving

Timeline

Store Manager

Golden Goose
11.2021 - 06.2025

Senior Sales Associate

On Pedder (Lane Crawford Grp)
05.2021 - 09.2021

Sales Associate

Gucci (Kering Grp)
01.2015 - 10.2020

Beauty Advisor

Chanel International B.V. (Chanel Cosmetics)
02.2011 - 01.2013

Sales Associate

Origins, Estee Lauder Companies
01.2009 - 01.2011

GCE 'N' & 'O' Level - undefined

Pioneer Secondary School

Higher Nitec - Media Designing

Institute of Technical Education (ITE)

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Nurul Afiqah