Nursitiaisyah Roslan
Singapore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to upgrade myself as an individual.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
M1
05.2023 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Ecomm
Supply Chain City
11.2021 - 04.2023
- Basic admin such as answering calls from suppliers, printing, excel
- Help to pack orders like Sulwhasoo, Laneige, Innisfree for campaigns.
Temperature taking
02.2021 - 04.2021
- Performed basic temperature taking at CC.
Long John Silver – Cashing Duties
11.2018 - 04.2019
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Intercruises Shoreside and Port Services – Attachment/Intern
Marina South Pier Intercruises
06.2018 - 08.2018
- Cruise specialist teams handle all vessel, guest and crew needs before and after a ship’s time in port.
- Check guest passport and visa before boarding on the ship.
- Hand the guest their access cards to their rooms.
Venus Beauty – Retail Assistant
Venus Beauty
11.2017 - 03.2018
- Executed activities related to store initiatives to offer customers additional products and services.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recommended complementary purchases to customers, increasing revenue.
Education
Finance Services - Accounting
ITE College Central
Ang Mo Kio01.2021
GCE 'O' Level -
Regent Secondary School
01.2017
GCE 'N' Level -
Regent Secondary School
01.2016
Primary Education with Primary School Leaving Examination (PSLE) -
Yew Tee Primary School
01.2012
Skills
- Adaptability
- Communication
- Leadership
- Time management
- Cashing duties
- Stock taking/management
Awards
Edusave Award For Achievement, Good Leadership And Service (EAGLES) BDAZZLED Competition (2013-2015) – Won Diamond and best vocals awards Singapore Youth Festival (SYF) 2013 – Gold Annual Sports Carnival (2014)
Volunteer Experience
- Willing Hearts, Help to prepare food and cut vegetables for the chefs to cook and distribute the food to the underprivileged people in Singapore., 2018
- Elderly Home, Entertain the elderly by showcasing a performance, feed them during lunch time, helped to clean the place, 2017
Certification
EAGLE AWARD CERTIFICATE IN 2017 - Regent Sec Sch
Timeline
Customer Service Officer
M1
05.2023 - 07.2023
Ecomm
Supply Chain City
11.2021 - 04.2023
Temperature taking
02.2021 - 04.2021
Long John Silver – Cashing Duties
11.2018 - 04.2019
Intercruises Shoreside and Port Services – Attachment/Intern
Marina South Pier Intercruises
06.2018 - 08.2018
Venus Beauty – Retail Assistant
Venus Beauty
11.2017 - 03.2018
Finance Services - Accounting
ITE College Central
GCE 'O' Level -
Regent Secondary School
GCE 'N' Level -
Regent Secondary School
Primary Education with Primary School Leaving Examination (PSLE) -
Yew Tee Primary School
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