Nur Shafizah Binte Roslan
Summary
Dedicated and optimistic retail assistant with over six months of industry attachment experience in customer service and fulfillment centers. Graduated with a Higher Nitec in Business Information Systems from ITE College East, demonstrating a strong foundation in business and technology. Passionate about expanding expertise in retail services to acquire new skills, gain diverse experiences, and broaden knowledge across industries.
Overview
3
3
years of professional experience
Work History
Event Crew Member
Token 2064, Reflix Pte Ltd
09.2024 - 09.2024
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
- Crowd Controlling
- Aided in the registration process for attendees, ensuring an efficient check-in experience and safety procedures for all guests.
- Facilitated effective communication between staff members using other devices during events.
- Coaching
Pop-up Store Event Service Crew
Forward Creation Singapore Pte Ltd
05.2024 - 07.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Kept customers and crew areas organized.
Event Crew
Adventure Zone Lemon and Sugar (Kids Carnival)
03.2024 - 03.2024
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Event Promoter
KAvenue
01.2024 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Sales and Marketing Associate
SMV Marketing Group PTE LTD
09.2023 - 01.2024
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Conducted market research to assess customer needs and preferences.
- Optimized sales presentations for increased engagement and conversion rates.
- Managed key accounts, resulting in increased customer satisfaction and repeat business.
Retail Associate
Qwerky Color
02.2023 - 09.2023
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Business Development Intern
New Heights Studio
04.2023 - 05.2023
- Engaged with customers to build business relationships.
- Maintained client information and accounts in company databases.
- Penetrated targeted accounts to generate sales from within client base.
- Reviewed client concerns and recommended appropriate changes to supervisors.
Healthcare Attendant
SNEC (Singapore National Eye Centre)
11.2021 - 02.2023
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and mobility support.
- Improved patient comfort by providing compassionate and attentive care during their hospital stay.
- Maintained a clean and safe environment for patients by performing regular housekeeping tasks and adhering to infection control protocols.
Education
Higher Nitec - Business Information System
Institute of Technical Education (East)
Singapore04-2021
Nitec - Computer Networking And Communications
Institute of Technical Education (West)
Singapore12-2018
No Degree - N Level
Balestier Hill Secondary School
Singapore12-2016
PSLE Level - PSLE
First Toa Payoh Primary School
Singapore03-2013
Skills
- Microsoft Words
- Verbal and written communication
- Fluent in English and Malay
- Food safety knowledge
- Safety awareness
- Problem-solving abilities
- Positive Attitude
- Customer service expertise
- Flexibility
- Computer Literacy
- Time management abilities
- Crisis Management
Timeline
Event Crew Member
Token 2064, Reflix Pte Ltd
09.2024 - 09.2024
Pop-up Store Event Service Crew
Forward Creation Singapore Pte Ltd
05.2024 - 07.2024
Event Crew
Adventure Zone Lemon and Sugar (Kids Carnival)
03.2024 - 03.2024
Event Promoter
KAvenue
01.2024 - 02.2024
Sales and Marketing Associate
SMV Marketing Group PTE LTD
09.2023 - 01.2024
Business Development Intern
New Heights Studio
04.2023 - 05.2023
Retail Associate
Qwerky Color
02.2023 - 09.2023
Healthcare Attendant
SNEC (Singapore National Eye Centre)
11.2021 - 02.2023
Higher Nitec - Business Information System
Institute of Technical Education (East)
Nitec - Computer Networking And Communications
Institute of Technical Education (West)
No Degree - N Level
Balestier Hill Secondary School
PSLE Level - PSLE
First Toa Payoh Primary School
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