Khusnul Qhotimah Binti Abdullah
Summary
Highly efficient service crew well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Service Crew Member
A to Z Boba
01.2023 - 06.2023
- Welcomes customers by determining their interests and needs.
- Informing customer about special or new item.
- Help customer to settle down and take their orders.
- Prepare the drinks and foods to customer.
- Handle daily cashiering duties.
- Ensure cleanliness and hygiene of outlet.
Maintain in-store display. - Maintaining cleanliness and orderliness of service areas
Hairstylist's Assistant
Alfattah Barbershop
11.2019 - 12.2022
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Increased client satisfaction by providing excellent customer service.
- Offered exceptional service and support to walk-in and scheduled customers.
- Recommended products for clients based on individual needs.
- Updated client records and maintained client confidentiality.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Helped customers select styles for special events such as prom and formal dances.
- Clean and sterilize scissors, combs, clippers, and other instruments
Cashier
Ajis Barbershop
12.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Education
Malaysian Higher School Certification (STPM)
Form 6 College
Tawau Sabah10.2019
Malaysian School Certification (SPM)
Sekolah Menengah Kebangsaan Jambatan Putih
Tawau Sabah12.2017
Skills
- Team Collaboration
- Verbal and Written Communication
- Stocking and Replenishing
- Organization and Time Management
- Cleaning and Sanitizing
- Payment Processing
- Scheduling
- Handling Complaints
- Microsoft Words
- Microsoft Excel
- Microsoft Power Point
- Communication Skills
Additional Information
- Best student award for secondary 1D in 2014 at SMK Jambatan Putih Tawau Sabah.
- Supervisory cooperation in 2015 at SMK Jambatan Putih Tawau Sabah.
- Being one of the participant to play musical instrument for Best student award in 2015
at SMK Jambatan Putih Tawau Sabah. - First runner up for Tawau District school choir competition in 2017.
- Committee member of school guidance and counseling unit in 2017
- EXCO publicity and sponsorship of student representative Council session 2018/2019
Languages
English
Intermediate (B1)
Malay
Advanced (C1)
Timeline
Service Crew Member
A to Z Boba
01.2023 - 06.2023
Hairstylist's Assistant
Alfattah Barbershop
11.2019 - 12.2022
Cashier
Ajis Barbershop
12.2017 - 04.2018
Malaysian Higher School Certification (STPM)
Form 6 College
Malaysian School Certification (SPM)
Sekolah Menengah Kebangsaan Jambatan Putih
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