Nur Sabrina Ghazali
Summary
Enthusiastic and adaptable student with a solid background in service and hospitality, supported by nearly six years of hands-on experience in customer-facing and operational roles. Skilled in communication, teamwork, and managing responsibilities in dynamic settings. Currently exploring various industries to gain exposure, develop transferable skills, and discover long-term career interests. Eager to contribute to a professional environment while learning from real-world experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Part-Time Service Crew
The Lemon Stand Comedy Club
07.2022 - Current
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
Operations Admin
Xpressflower
10.2022 - 02.2023
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Evaluated current operational practices and suggested improvement strategies.
Part-Time Barista
Starbucks
07.2020 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Banquet Server
Primarius
11.2018 - 01.2020
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Education
Diploma - Industrial & Operations Management
Republic Polytechnic
03-2026
Higher NITEC - Service Management
ITE College West
01.2023
NITEC - Hospitality Operation
ITE College West
01.2020
O' Levels - undefined
Jurong West Secondary School
01.2018
PSLE - undefined
Boon Lay Garden Primary School
01.2014
Skills
- Customer engagement
- Effective verbal communication
- Consistent work performance
- Team collaboration
- FLUENT IN English and Malay
- Understanding of food safety practices
- Efficient task completion
- Process optimization
- Reliability and punctuality
- Order accuracy
Accomplishments
- ABRSM Grade 3 Piano – Achieved certification in classical piano performance
- Eagles Award (2021 & 2022) – Recognized for outstanding conduct, service, and leadership in school
Certification
Food Hygiene Certificate – Singapore Food Agency
Valid from July 2020 – Present
References
Available upon request
Hobbies and Interests
Playing the piano
Watching dramas (local and international)
Exploring storytelling through media and music
Additional Information
- English Language Drama & Debate Society (ELDDS) — Member, 2016 – 2018
- ITE West Gavel Club — Treasurer, 2021
- ITE West Gavel Club — Vice-President, 2022
Timeline
Operations Admin
Xpressflower
10.2022 - 02.2023
Part-Time Service Crew
The Lemon Stand Comedy Club
07.2022 - Current
Part-Time Barista
Starbucks
07.2020 - 07.2022
Banquet Server
Primarius
11.2018 - 01.2020
Higher NITEC - Service Management
ITE College West
NITEC - Hospitality Operation
ITE College West
O' Levels - undefined
Jurong West Secondary School
PSLE - undefined
Boon Lay Garden Primary School
Diploma - Industrial & Operations Management
Republic Polytechnic
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