Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Hobbies and Interests
Additional Information
Timeline
Generic
Nur Sabrina Ghazali

Nur Sabrina Ghazali

Summary

Enthusiastic and adaptable student with a solid background in service and hospitality, supported by nearly six years of hands-on experience in customer-facing and operational roles. Skilled in communication, teamwork, and managing responsibilities in dynamic settings. Currently exploring various industries to gain exposure, develop transferable skills, and discover long-term career interests. Eager to contribute to a professional environment while learning from real-world experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Part-Time Service Crew

The Lemon Stand Comedy Club
07.2022 - Current
  • Collaborated with team members to meet high standards of service during peak hours.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.

Operations Admin

Xpressflower
10.2022 - 02.2023
  • Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Collaborated with various teams to develop cross-functional solutions for operational challenges.
  • Evaluated current operational practices and suggested improvement strategies.

Part-Time Barista

Starbucks
07.2020 - 07.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Banquet Server

Primarius
11.2018 - 01.2020
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.

Education

Diploma - Industrial & Operations Management

Republic Polytechnic
03-2026

Higher NITEC - Service Management

ITE College West
01.2023

NITEC - Hospitality Operation

ITE College West
01.2020

O' Levels - undefined

Jurong West Secondary School
01.2018

PSLE - undefined

Boon Lay Garden Primary School
01.2014

Skills

  • Customer engagement
  • Effective verbal communication
  • Consistent work performance
  • Team collaboration
  • FLUENT IN English and Malay
  • Understanding of food safety practices
  • Efficient task completion
  • Process optimization
  • Reliability and punctuality
  • Order accuracy

Accomplishments

  • ABRSM Grade 3 Piano – Achieved certification in classical piano performance
  • Eagles Award (2021 & 2022) – Recognized for outstanding conduct, service, and leadership in school

Certification

Food Hygiene Certificate – Singapore Food Agency
Valid from July 2020 – Present

References

Available upon request

Hobbies and Interests

Playing the piano 

Watching dramas (local and international) 

Exploring storytelling through media and music

Additional Information

  • English Language Drama & Debate Society (ELDDS) — Member, 2016 – 2018
  • ITE West Gavel Club — Treasurer, 2021
  • ITE West Gavel Club — Vice-President, 2022

Timeline

Operations Admin

Xpressflower
10.2022 - 02.2023

Part-Time Service Crew

The Lemon Stand Comedy Club
07.2022 - Current

Part-Time Barista

Starbucks
07.2020 - 07.2022

Banquet Server

Primarius
11.2018 - 01.2020

Higher NITEC - Service Management

ITE College West

NITEC - Hospitality Operation

ITE College West

O' Levels - undefined

Jurong West Secondary School

PSLE - undefined

Boon Lay Garden Primary School

Diploma - Industrial & Operations Management

Republic Polytechnic

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Nur Sabrina Ghazali