Liyana Rozaini
Summary
Dynamic and results-oriented professional with a proven track record in marketing and customer service. Skilled in Adobe Photoshop and public speaking, I excel in enhancing brand awareness and engaging diverse audiences. Leveraged social media analytics to boost online presence, demonstrating a strong work ethic and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Part-time Service Crew
Pastamania
10.2019 - 08.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Part-time Brand Ambassador
Alive Pte. Ltd.
10.2019 - 07.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Head of Publicity and Marketing
Aliran Bebas
01.2018 - 12.2019
- Update Instagram stories about the team's trainings and promote the group
- Did Instagram posts to promote the performing group, events and achievement
- Managed the salary for members after each performance
- Liaised with clients and the in-charge for wedding and event performances
- Took pictures during performance for social media postings
- Handled all social media accounts and email account
Marketing Intern
Raffles Town Club
03.2019 - 08.2019
- Editing and updating of the company's website
- Write articles for the town club's bi-monthly magazine
- Wrote promotional content for club's magazine
- Planned out movie screenings
- Assisted with events and registrations for members
Part-time Retail Associate
UNIQLO
12.2016 - 02.2018
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
Bachelor - Journalism And Global Media And Communication
Murdoch University
Singapore01.2025
Diploma - Mass Communications
Republic Polytechnic
Singapore05.2020
GCE O Levels -
Greendale Secondary School
Singapore12.2016
Skills
- Customer Service
- Efficient task completion
- Scheduling
- Customer Engagement
- Time Management
- Verbal and written communication
- Strong Work Ethic
- Marketing
- Microsoft Excel
- Microsoft Word
- Video and Photo Editing
- Social Media Analytics
- Publicity
- Adobe Premier Pro
- Adobe Photoshop
- Public Speaking
- DSLR Photography
Accomplishments
Pastamania - Achieved EXSA (Excellent Service Award) Silver Award
Certification
Food Hygiene Certificate - October 2019 to Present
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Part-time Service Crew
Pastamania
10.2019 - 08.2021
Part-time Brand Ambassador
Alive Pte. Ltd.
10.2019 - 07.2021
Marketing Intern
Raffles Town Club
03.2019 - 08.2019
Head of Publicity and Marketing
Aliran Bebas
01.2018 - 12.2019
Part-time Retail Associate
UNIQLO
12.2016 - 02.2018
Bachelor - Journalism And Global Media And Communication
Murdoch University
Diploma - Mass Communications
Republic Polytechnic
GCE O Levels -
Greendale Secondary School
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