Nur Farazieyan Binte Muhammad Fauzi
Summary
Dynamic Customer Service Officer with a proven track record at MVO Marketing Pte Ltd, excelling in client retention through exceptional communication and problem-solving skills. Proficient in data entry and documentation, I enhanced operational workflows and improved customer satisfaction by efficiently resolving inquiries and concerns.
Overview
12
12
years of professional experience
Work History
Customer Service Officer
MVO Marketing Pte Ltd
08.2020 - Current
- Excellent communication skills, both verbal and written.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Assisted call-in customers with questions and orders.
- Responded to customer requests for products, services, and company information.
Sales Admin Coordinator
Energy System Transnational Pte Ltd
08.2016 - 08.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Receptionist
DTZ UGL
02.2013 - 11.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
NLEVEL
Bukit Merah Secondary School12-2012
PSLE
Gan Eng Seng Primary School12-2008
Skills
- Customer service
- Data entry
- Computer skills
- Microsoft Word
- Microsoft Excel
- Computer proficiency
- Clerical support
- Documentation and recordkeeping
- Excel spreadsheets
- Microsoft PowerPoint
- Team bonding
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Customer Service Officer
MVO Marketing Pte Ltd
08.2020 - Current
Sales Admin Coordinator
Energy System Transnational Pte Ltd
08.2016 - 08.2020
Receptionist
DTZ UGL
02.2013 - 11.2015
NLEVEL
PSLE
Similar Profiles
Bryant WatkinsBryant Watkins
SA Tech at MVOSA Tech at MVO
RUBINA TAIRUBINA TAI
Digital Media Marketing Manager at IMS Marketing Pte LtdDigital Media Marketing Manager at IMS Marketing Pte Ltd
Renee ChinRenee Chin
Senior Customer Service Officer at Rio Tinto Marketing Pte LtdSenior Customer Service Officer at Rio Tinto Marketing Pte Ltd
Aishath Dhahaau AbdullaAishath Dhahaau Abdulla
Customer Service Assistant/Customer Service Officer at Bank of MaldivesCustomer Service Assistant/Customer Service Officer at Bank of Maldives
Gail PhillipsGail Phillips
Customer Service Officer at Department of Communities and JusticeCustomer Service Officer at Department of Communities and Justice