Nurnadiah Binte Jasmin
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
UOL
03.2020 - Current
- Do opening and closing counter.
- Counter housekeeping
- Mall-Walk & Submission of daily tenants update
- Photo taking (new tenant, mall advertising, workout, mall events, mall crowd during peak period, signage for the mall, replacement mall stickers and etc)
- Check email, reply email and forward email to relevant department/person.
- Helped large volume of shoppers every day with positive attitude and focus on customer satisfaction.
- Approve shoppers receipt for online submission and in person receipt submission
- Attend to shoppers enquiries (shop direction, promotion & etc.)
- Handling general mall issue (shopper injury, escalator faulty, wet floor)
- Lost and found to fill report for shoppers. Any Found items given by shopper, will fill in form & follow up until next day and pass it to security and do filling.
- Answering phone call on enquires, shop operating hours, shop contact numbers, usage of u-popp apps & etc.
- Issue UOL e-voucher/ gift card to shopper for Credit card redemption/ purchase gift card.
- Settlement all credit card points redemption, check credit card voucher redemption and tally all gift card and submit to finance department monthly.
- Distribute promotion flyer/ tent card to all the tenants before start of mall promotion.
- Training tenants on scanning their shop QR code & login to CRM system to check. (Mall rewards)
- Media Screens, Interactive Directories, Website, Poster Stands, Adspaces – ensure that posters and listings are up to date and replenished.
- Nursing Room / Reading Room – ensure that rooms are neat and tidy.
- Ensure that mall is clean and tidy during walkabout. To update marcom for assistance by ops team.
Senior Customer Service Officer
True Fitness
08.2017 - 03.2020
- Do opening and closing of the gym.
- To do towel count of the towel usage daily.
- To call customer when their membership card is ready for collection.
- Responded to customer calls and emails to answer questions about gym equipment, workout classes and general question.
- Assisted call-in customers with questions and orders.
- Managed payments for monthly gym fee for customer.
- Counted cash drawers, to bank in cash deposit to daily.
- To order toiletries product for the gym usage.
- Guided team members with clear directions, timelines and feedback.
- To plan monthly roster for the team.
- To do paperwork etc transfer ownership and cancelling of gym membership.
Retail Associate
La senza
01.2017 - 07.2017
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
Beauty & Wellness
ITE College East
Simei 02.2017
Loyang Secondary School
Singapore12.2014
North Spring Primary School
Singapore12.2010
Skills
- Membership Inquiries and Renewals
- Administrative and Office Support
- Loyalty Promotion
- POS Transactions
- Calm and Professional Under Pressure
- Understanding Customer Needs
Languages
English
Malay
Timeline
Customer Service Officer
UOL
03.2020 - Current
Senior Customer Service Officer
True Fitness
08.2017 - 03.2020
Retail Associate
La senza
01.2017 - 07.2017
Beauty & Wellness
ITE College East
Loyang Secondary School
North Spring Primary School
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