Nor'ain Binte Moohamad
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
Certis
07.2022 - 05.2023
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Security Officer
Aetos Security
05.2020 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Customer Service Officer
People Advantage
11.2017 - 10.2019
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Completed data entry to record call notes, suggestions and questions.
- Provided primary customer support to internal and external customers.
Customer Service Officer
P-Serv
09.2014 - 09.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Customer Service Assistant
Sistic
03.2014 - 06.2014
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Described products to customers and how best to care for merchandise.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Assistant
P-Serv
02.2013 - 10.2013
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Answered customer questions about product availability and shipment times.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree -
Evergreen Secondary School
Singapore12.2004
Skills
- Complex Product Knowledge
- Process Transactions
- Call Center Operations
- Data Communications
- Order and Refund Processing
- Membership Inquiries and Renewals
Timeline
Customer Service Officer
Certis
07.2022 - 05.2023
Security Officer
Aetos Security
05.2020 - 12.2021
Customer Service Officer
People Advantage
11.2017 - 10.2019
Customer Service Officer
P-Serv
09.2014 - 09.2016
Customer Service Assistant
Sistic
03.2014 - 06.2014
Customer Service Assistant
P-Serv
02.2013 - 10.2013
No Degree -
Evergreen Secondary School
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