NURLEILA SAINI
Summary
Offering strong foundation in customer service principles and readiness to learn and grow within this field. Contributes ability to quickly grasp new concepts and skills, including handling transactions and resolving customer inquiries. Ready to use and develop skills in communication and problem-solving in Service Associate role.
Talented Logistic and Billing with first-rate expertise in organizing efficient work and addressing customer problems by leveraging communication and decision-making abilities gained during 3 year Aviation career. Positively interact with and support customers of all backgrounds with unique and complex requirements. Skillfully prioritize tasks to meet high-volume customer demands.
Overview
28
28
years of professional experience
Work History
PASSENGER SERVICE ASSOCIATE
SATS
09.2021 - Current
- Worked closely with airline crew to ensure timely boarding, resulting in improved on-time departure .
- Checking In passengers
- Service Ambassador To Assist And Guide Passsenger On The Use Self Service Kiosk And Auto Bag Drops
- Promoted a positive and welcoming atmosphere for passengers by maintaining a clean and organized work area at all times.
- Gate Handling duties Including Communicating With Airline , Crews And Coordinating Departure Activities With Various Departments
- Guiding And Escorting Transit Passengers From Arrival Gate To Transfer Holding Area
- Assisting Passenger who require Special Assistance
- Any Other Ad-Hoc Diuties Assigned By My Officers.
CARGO AGENTS
DNATA SINGAPORE PTE LTD
08.2019 - 06.2021
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Responsible For Import And Export Operations Verification Of Airway Bills And Releasing Documents To Customers And Agents.
- Ensuring Bookings,Mails,Airway Bill And Other Suport Documentss Given By The Agent And Airline Are Manifested In System Accordingly.
- Amends The Shipping Detail Such As Ratings , Pieces, Weights And Consolidation As Per Airway Bill.
- Liaise With Airlines For Any Problem That May Occur.
Senior Air Billing Import Offiers
Skylift Consolidation
03.2015 - 06.2019
- Preparation of invoices in our system
- Liaising with internal departments, external overseas agents and customers for our invoices
- Checking of costings vs Quotations prior tp posting of our tax invoices in our internal system Cargowise
- Submit and Prepare montly reports for customers
- pweform Accounts accuratedata entry taskrelated to billings and customer
IMPORT DATA ENTRY
;PANALPINA TRANSPORTATION PTE LTD
04.2001 - 01.2014
- Completed data entry tasks with accuracy and efficiency.
- Assisting with shipping documents and invoices
- Preparing of shipping document and import documentation
- Any others ad-hoc duties as assigned Data Entry/ Admin Support.
- Scanned documents and saved in database to keep records of essential organizational information.
Administrative Assistant
CITY BUILDING MANAGEMENT PTE LTD
02.1999 - 03.2001
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handling deploymentof staff to their respective assignment and carry out jobs as filling , faxing ,photocopying
Customer Service Officer
SAFRA RESORT & COUNTRY CLUB
01.1997 - 01.1999
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handling enquiries on membership terms, activities help as well as other enquiries made by club members by phone.
- Handling cash and paymen
- Carry out simple jobs as filling , faxing , photocopying and preparing of duty roster.
Education
No Degree -
INSTITUTE OF TECHNICAL EDUCATION
CLEMENTISkills
- Customer service
- Time management
- Team collaboration
- Data entry
- Communication skills
- Problem solving
- Billing
- Excel
- microsoft words
- Administration skills
- Catgo Wise (CW1)
Timeline
PASSENGER SERVICE ASSOCIATE
SATS
09.2021 - Current
CARGO AGENTS
DNATA SINGAPORE PTE LTD
08.2019 - 06.2021
Senior Air Billing Import Offiers
Skylift Consolidation
03.2015 - 06.2019
IMPORT DATA ENTRY
;PANALPINA TRANSPORTATION PTE LTD
04.2001 - 01.2014
Administrative Assistant
CITY BUILDING MANAGEMENT PTE LTD
02.1999 - 03.2001
Customer Service Officer
SAFRA RESORT & COUNTRY CLUB
01.1997 - 01.1999
No Degree -
INSTITUTE OF TECHNICAL EDUCATION
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