Nurhidayu Mohd Yusoff
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
CWT Integrated Pte ltd
05.2019 - Current
- Arrange Trucking of Empty and Loaded Containers, Handling Import and Export shipments, Keep track of Stuffing & unstuffing of containers, Liaise with customers through email and telephone, Work closely with customer Operation team, Month-End Billing
- Warehousing - Manage stock using internal WMS, Handle incoming and outgoing products/cargos.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Officer (Admin)
KWE - Kintetsu World Express
06.2014 - 05.2019
- Data Entry, Handling Incoming and Outgoing shipments, Keep track of Documentation records, Liaise with customers through email and telephone, Work closely with Operation team, Set and Arrange courier service, Month-End Billing
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
Assistant Teacher
Star Learners Childcare Centre (Bishan)
03.2012 - 04.2014
- Facilitate students including setting up lesson equipments, Provide updates of students progress to parents, Handle meet-the-parent sessions for the school, Adhoc Duties as supervised in different classes when needed
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Cashier
Kentucky Fried Chicken Pte Ltd
06.2008 - 12.2008
- Started as front line Cashiering, Provide customer service and satisfactory, Product knowledge
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Information Communication Technology - Information Technology
Institute Of Technical Education (ITE College West)
12.2012
Cambridge GCE "N" -
Woodlands Secondary School
12.2010
Skills
- Microsoft Office (Words, Excel and PowerPoint)
- English (Witten and Spoken) - Very Good
- Malay (Written and Spoken) - Very Good
- Chinese (Spoken) - Fairly
- Customer Support
- Data Entry
- Logistics Coordination
- Delivery Tracking
- Customer Service
- Computer Proficiency
Coursework
• International Maritime Dangerous Goods (IMDG)
• SC101 Customs Procedures (Permit)
Seed Institute, NTUC Training Institute
- Making Music with Infants and Toddlers
- 7 Hours Drama Workshop
Singapore Workforce Skills Qualifications (WSQ)
- Workplace Literacy, Level 5 in Reading
- Workplace Literacy, Level 6 in Speaking
- Workplace Literacy, Level 5 in Writing
- Workplace Literacy, Level 6 in Listening
- Workplace Numeracy, Level 3
Support and Interact with Children Effectively
- First Learning Training Centre
- Fundamental in Early Childhood
Nric
S9425289Z
Racereligion
Malay/Muslim
Personal Information
- Place of Birth: Singapore
- Citizenship: Singaporean
- Date of Birth: 07/20/94
- Gender: Female
- Marital Status: Married
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Customer Service Officer
CWT Integrated Pte ltd
05.2019 - Current
Customer Service Officer (Admin)
KWE - Kintetsu World Express
06.2014 - 05.2019
Assistant Teacher
Star Learners Childcare Centre (Bishan)
03.2012 - 04.2014
Cashier
Kentucky Fried Chicken Pte Ltd
06.2008 - 12.2008
Information Communication Technology - Information Technology
Institute Of Technical Education (ITE College West)
Cambridge GCE "N" -
Woodlands Secondary School