MEI LING TAN
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, demonstrated during tenure at LOYAL EMPLOYMENT AGENCY. Skilled in complaint resolution and Microsoft Excel, adept at improving service delivery and operational efficiency. Achieved significant improvements in customer relations and administrative support, leveraging strong computer proficiency and a customer-focused approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Officer
LOYAL EMPLOYMENT AGENCY
08.2016 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of migrant domestic workers knowledge to effectively assist customers with accurate information and recommendations.
- Submit MDW application with Ministry of Manpower
Administrative Officer
JAYAMAIDS
04.2012 - 06.2016
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Submit MDW application with Ministry of Manpower
Education
No Degree - DIPLOMA IN ELDER CARE
SOHA INSTITUTE
SINGAPORE12.2023
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Documentation And Reporting
- Records Maintenance
- Payment Processing
- Database Maintenance
- Customer Service
- Administrative Support
- Complaint resolution
- Customer Relations
- Computer Proficiency
- Microsoft Excel
- Paperwork Processing
- Microsoft PowerPoint
- Documentation
- Microsoft Words
Certification
- Key Appointment Holder Certificate
- Standard First Aid Course Certificate
- Basic Cardiac Life Support + AED
Languages
English
Chinese (Mandarin)
Malay
Timeline
Customer Service Officer
LOYAL EMPLOYMENT AGENCY
08.2016 - Current
Administrative Officer
JAYAMAIDS
04.2012 - 06.2016
No Degree - DIPLOMA IN ELDER CARE
SOHA INSTITUTE
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