Nurhidayah Shahir
Summary
Please find the attached resume for your organization and currently looking for a job opportunities in the industry. Your company’s unique involvement internationally and multinational approach makes me interested to pursuing a career in your organization members. Although I do not have any working experience pertaining to this industry, I assure you that I am a keen learner and will work hard for the company if I am selected. Above all, I am able to work in a team environment and I possess the interest and determination to perform well in any position that you are offering. I can be contacted at 86083060 and the following email hidayahshahir@outlook.com.
Thank you for the consideration and hope to get a reply from you soon.
Yours Sincerely,
Nurhidayah Shahir
Overview
15
15
years of professional experience
Work History
Office Manager
Australasian Property Group Pte Ltd
2023.06 - Current
- Provide secretarial support to the Director, including screening of calls, scheduling of meetings and appointments, management of email correspondences, drafting of replies, attending to guests and visitors, arrangement of luncheons, preparation for meetings and presentation materials.
- Maintain proper filing system and proper record keeping of clients/contact information for the Management Office.
- Handle expense claim, travel arrangement and errands for the Director.
- General office administrative duties includes attending to walk-ins, assisting to answer phone calls, courier arrangement and mailing, sorting and distribution of incoming calls and faxes, procurement and management of stationery and pantry supplies, maintenance of office equipment, telephone system and cleanliness of the office.
- HR functions: Processing recruitment and selection, performance appraisal, leave application, medical and hospitalisation, workman comm and insurance.
- Assist Management Office in special projects as required.
- Performing any ad-hoc duties as assigned by your supervisors.
Admin Executive / Access Control / Carpark Ops
APM Property Management Pte Ltd
2015.06 - 2023.06
- Central Admin, Provide secretarial and administrative support
- Schedule and coordinate both external and internal meetings and appointment
- Sending out emails to payroll and head ops regarding officers pay discrepancies and attendance
- Participate in meetings, minute’s writings and follow up on actions
- Handling pay discrepancies, filling job, training programs for officers, and in charge of Access Control Systems (dealing with Suntec City tenants, applying of access cards, returning of access cards) - liaising via emails, phone calls and meet up
- Programming of cards and issuance of access cards
- Planning of user access group (UAG)
- On top of that liaising with service provider to purchase HID cards or liaising with service provider if there are any faults in systems
- Prepare tender documentation explaining the job scope and 3rd party delivery and limiting the scope of work
- Raising of Purchase Order and ensuring prompt payment are being made to vendors
- Handling department’s budget for the whole year
- Handling Carpark systems, season holders and liaising via emails, phone calls and meet up with vendor / tenants with regards to carpark issues (Application of season parking, termination of season parking, etc.)
- Manage, prepare and submission of Miscellaneous Billing to MA Finance for billing
- Season Revenue Reconciliation and prepare reports for management
- Hourly Revenue Reconciliation (NETS/CEPAS, Complimentary ticket sale)
- Attends to customer enquiries, complaint and feedback pertaining to car park matters and season parking services
- Monitor, process and generate all season parking renewal notice and reminder notice nearing to monthly/quarterly renewal period
- Establish, enforce, and maintain proper accounting methods
- To assist on MMR
- Data collection for operation
- Co-ordination on complimentary parking or reservation of parking lots for
- VIPs
- Collect payment and issue receipts for season parking, application and renewal including refund
- Co-ordination on Reserved Lots allocation and advise customers accordingly
- Audit-Meet and exceed audit and control measures, Establish, enforce and maintain proper
- Accounting methods, polices and principles, and regulatory requirements
- Compute monthly electrical billings to tenants and Harmony for Finance to invoice them
- Record invoices (term contracts and purchase order) in database after receiving from finance
- Get all necessary signatures
- Update database
- Filling /dispatching of all correspondences (internal/external)
- Answering call/email from tenants or supplier enquiries
- HR support to fellow staffs (eg
- Uniforms/safety boots request)
- Covering reception during when receptionist on leave or MC
- To Maintains & updates proper file records for office tower & retail mall tenancy units
- To update tenant listing (retail / office towers) in FM5000 Occupant Portal as up to date as possible
- To upkeep Excel tracker list up to date for Office Tower tenant’s information in a Share Point as & when needed
- To put up Purchase Order/request for payment in Nexus for purchasing /refunding of fitting-out work deposit
- Answering of phone call, handle queries & requests and including conveying the messages to relevant department in-charge for action and closed the case in a timely manner
Customer Service Consultant
Revive Wellness Pte Ltd
2015.06 - 2015.11
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Audited documentation to identify errors and documented findings for review and action.
- Employed prescribed sales processes to cultivate strong customer relationships.
- Collected and verified application data such as employment histories and financial documentation to determine plan eligibility.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
Command Center Operator /Administrative Assistant
ADP Secure Group
2014.10 - 2015.05
- Operates various forms of communication equipment including telephone, computer, intercom system and two-way radio communication systems to achieve and maintain contact with staffs.
- Checks and verifies status and identification of visitors to ensure admission of only authorized persons - Receives phone calls for service and/or information; routes and transfers calls as necessary
- Notifies proper authorities, agencies and command staff or emergency situations within the detention center - Maintains all facility security and non-security keys; ensure that key check-out is performed by only authorized personnel specific to that security area of restricted area, maintain a complete and factual key log
- Notes problems with equipment; request maintenance as necessary through Shift Supervisor; maintain awareness of activities on prior shifts and continuing problems or solutions
- Enters data into the computer system via computer terminal with information gained.
- Maintains constant surveillance and observation of deputies
- Maintains security observation. -
- Sending out emails to payroll and head ops regarding their attendance.
- Monitored communications to detect important information related to current and planned military operations.
- Evaluated current computer systems and network infrastructures to identify weaknesses and develop countermeasures.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Auxiliary Police Officer
Aetos Security Management Pte Ltd
2008.12 - 2014.09
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted searches of individuals, vehicles and premises.
- Monitored criminal activity in community to identify suspicious activity.
- Responded to emergency calls to provide assistance to citizens in need.
- Monitor the movements of human and vehicular traffic to lookout for suspicious persons, vehicles, objects or activities that can jeopardize the security of our border, thus, causing security threat to our country.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Promoted to Lance-Corporal and my appointment took effect from 1st July 2014. I was tasked as a Junior Supervisor where i assist in administrative work for my team which includes taking attendance, updating my team personnel overtime hours and facilitate their transportation after their overtime shifts.
- I also assist my supervisor in Logistics and Equipment, such as issuing of personal radio communication set to my fellow officers and keeping records of their equipments. All these duties involves the use of computer, mostly using MS-Excel, and need to be submitted to our Aetos OC and SPF Team Leader
Guest Relations Officer
Jardin Smith International
2015.01 - 2015.11
- Develop and maintain effective relationship with customers
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Provided guest assistance and recommendations of the products.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitor all customer calls, analyze problems for products and services and ensure optimal solution for same
- Telemarketing duties in which I handle and communicate with international clients that attend events and exhibitions in Singapore
- Ensure clients receive all necessary information and tools of the property that they are interested or buying in Singapore and other countries like United Kingdom,
- London, Hong Kong, Dubai, Brunei or Kuala Lumpur
Education
High School Diploma -
COSMOPROF ACADEMY
Singapore01.2012
GCE N, O Level -
SI LING SECONDARY SCHOOL
Singapore12.2006
Skills
- Skills Profile
- Good filing and organizational skills
- Experience in handling confidential paperwork
- Good customer-relations background
- Highly Motivated
- Good communication skill
- Friendly
- Experience in Operations and Customer Service Management
- IT-Savvy & proficient in
- MS Office, accounting software and databases
- Prior experience in carpark management
- Team player, meticulous and customer service oriented with excellent
- Organizational and administrative skills
- Independent with supervisory experience
- High attention to detail and accuracy, a methodical approach, and
- Problem-solving skills
- Self-motivation and Responsibility
- Ability to reflect on one’s own work as well as the wider consequences of
- Financial decisions
- Ability to manage multi-tasking in a fast-paced environment, meeting short and
- Long-term deadlines independently
Timeline
Office Manager
Australasian Property Group Pte Ltd
2023.06 - Current
Admin Executive / Access Control / Carpark Ops
APM Property Management Pte Ltd
2015.06 - 2023.06
Customer Service Consultant
Revive Wellness Pte Ltd
2015.06 - 2015.11
Guest Relations Officer
Jardin Smith International
2015.01 - 2015.11
Command Center Operator /Administrative Assistant
ADP Secure Group
2014.10 - 2015.05
Auxiliary Police Officer
Aetos Security Management Pte Ltd
2008.12 - 2014.09
High School Diploma -
COSMOPROF ACADEMY
GCE N, O Level -
SI LING SECONDARY SCHOOL
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