Nur Haslinda Bte Abdul Latiff
Summary
Proven in enhancing customer satisfaction, I excel in multitasking and maintaining high service standards, notably at Sundae Splash. My expertise spans efficient service delivery, strict adherence to safety, and adept handling of cash transactions. With strong communication and a robust work ethic, I significantly contribute to team success and operational excellence.
Overview
14
14
years of professional experience
Work History
Service Crew Member
Sundae Splash
10.2024 - 11.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Operated cash registers and POS systems, handling over in cash daily.
Retail Sales Associate
Bata
10.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Picker Packer
Giant Supermarket
02.2020 - 04.2020
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes.
- Pulled orders quickly to maintain demanding productivity goals.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Service Crew Member
Paparich
10.2015 - 12.2015
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Cashier
MacDonald's Restaurant
06.2010 - 09.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - N Level
Beatty Secondary School
Braddell11-2013
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
Languages
English
Upper intermediate (B2)
Malay
Advanced (C1)
Timeline
Service Crew Member
Sundae Splash
10.2024 - 11.2024
Retail Sales Associate
Bata
10.2022 - 01.2023
Picker Packer
Giant Supermarket
02.2020 - 04.2020
Service Crew Member
Paparich
10.2015 - 12.2015
Cashier
MacDonald's Restaurant
06.2010 - 09.2013
No Degree - N Level
Beatty Secondary School
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