Nur Hanney Binte Rainol Azhar
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
6
6
years of professional experience
Work History
Exhibit Guide
Science Centre
10.2019 - 01.2020
- Trained new Exhibit Guides, ensuring consistent quality in visitor interactions and tour experiences.
Gallery Experience
Science Centre
03.2023 - 07.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Retail Sales Worker
Nasty Cookie
08.2021 - 10.2024
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
Service Crew Member
Birds Of Paradise
03.2024 - 10.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Cabin Crew
Scoot
10.2024 - 04.2025
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Education
Diploma in Biotechnology
Republic Polytechnic
05-2024
O Levels
Zhenghua Secondary School
10-2019
PSLE
Unity Primary School
10-2015
Skills
- Reliability and punctuality
- Equipment monitoring
- Customer assistance
- Food and beverage service
Timeline
Cabin Crew
Scoot
10.2024 - 04.2025
Service Crew Member
Birds Of Paradise
03.2024 - 10.2024
Gallery Experience
Science Centre
03.2023 - 07.2023
Retail Sales Worker
Nasty Cookie
08.2021 - 10.2024
Exhibit Guide
Science Centre
10.2019 - 01.2020
Diploma in Biotechnology
Republic Polytechnic
O Levels
Zhenghua Secondary School
PSLE
Unity Primary School
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