Nurerra Natasha Binte Mohd Zahrain
Customer Service Officer
Summary
Dedicated to thriving in an environment that fosters excellence, passion, and loyalty, with a strong commitment to personal and professional growth. Eager to contribute to an organization that values integrity and innovation, enhancing individual capabilities and overall team success. Aiming to leverage skills and experiences to become a competitive force in the chosen field while upholding the highest performance standards.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Service Officer Cum Admin
JLL
01.2021 - Current
- Delivered exceptional customer service to high-volume clientele daily, maintaining 100% focus on satisfaction and rapid issue resolution
- Managed maintenance request workflow by answering calls regarding facility issues, and creating work orders for prompt technician assignment
- Programming employee passes, temporary passes, and seasonal parking for seamless building operations
- Visitor management, responding to setup requests and maintaining accurate visitor databases for security compliance
- Ensure operational continuity through proactive inventory management of office supplies via vending machine monitoring and regular stock audits
- Generating daily access reports to support security protocols and maintain comprehensive visitor tracking records
- Facilitated workplace amenities including indoor plant service coordination and monthly staff fruit distribution
Customer Service Officer cum Call Centre
Busy Bees Asia
03.2023 - 12.2023
- Served as primary contact for prospective and enrolled families across multiple brand locations, responding to inquiries, scheduling campus visits, and addressing parent feedback with professionalism and efficiency
- Managed high-volume email communications, maintaining organized inbox systems and ensuring timely responses to inquiries regarding admissions, programs, and enrollment processes
- Fielded incoming calls from prospective and current families, providing comprehensive information on tuition fees, availability, enrollment capacity, and program offerings
- Coordinated campus tour schedules for interested families, facilitating site visits and ensuring positive first impressions to support enrollment goals
- Guided new families through enrollment procedures, completing registration processes and ensuring accurate documentation for seamless onboarding
- Maintained student information database integrity by updating enrollment records, contact details, and academic information in management systems
- Enhanced CRM data quality by identifying and deactivating duplicate prospect records, ensuring accurate reporting and efficient follow-up processes
- Excelled in fast-paced, multi-tasking environment, managing competing priorities while maintaining attention to detail and customer service excellence
Retail Associate
New Balance
01.2020 - 12.2020
- Operated point-of-sale (POS) systems to process customer transactions efficiently, handling cash, credit, and digital payment methods with accuracy
- Delivered exceptional customer service by greeting shoppers, answering product inquiries, and actively engaging customers with merchandise to enhance shopping experience and drive sales
- Managed cash register operations and financial transactions, ensuring accurate drawer balancing and adherence to cash handling procedures at opening and closing
- Consistently met and exceeded established sales targets and performance goals through proactive customer engagement and product knowledge
Retail Associate
Le Petit Society
04.2019 - 01.2020
- Guide customers efficiently throughout the store, identifying merchandise that matched their needs and proactively suggesting additional items to enhance their purchases
- Maintained organized and visually appealing sales floor presentation, ensuring merchandise accessibility and creating an inviting shopping environment that supported sales objectives
- Promote current sales campaigns, special offers, and loyalty programs to customers, effectively communicating value propositions to drive participation and repeat business
- Executed upselling and cross-selling techniques to elevate average transaction values, recommending coordinating items and product bundles based on customer preferences
Sales Associate
Adidas Singapore Pte Ltd
03.2018 - 11.2018
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
- Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
Retail Associate
Our Second Nature, Singapore & Collate the Label
03.2017 - 01.2018
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)
Sales Executive
Zara Singapore
08.2016 - 11.2016
- Welcomes customers by greeting them, in person or on the telephone; answering or referring inquiries.
- Assist in maintaining the back stock room and setting up merchandise displays on the sales floor
- Develop solutions for customers by listening to their needs and recommending the appropriate products
- Greet customers as they enter the store and help them to find the proper team member to assist them
- Utilize the company's POS system to cash customers out or administer returns
- Collaborate with other team members to keep the sales floor area clean and organized at all times
- Contract Based
Retail Associate
Yves Saint Lauren
08.2015 - 02.2016
- Place orders to restock merchandise and handled receiving products
- Integrated new register functions, cashier duties, opening and closing of registers
- Provide customer service in fast-paced atmosphere
- Handling phone calls
- Maintained and restock inventory
Education
Nitec - Beauty & Wellness
ITE College East (Simei)
01.2016
N-Level Certificate - undefined
Bishan Park Secondary School
01.2013
PSLE Education - undefined
Mayflower Primary School
01.2009
Skills
Basic Microsoft Office Skills
Multitasking
Self-management
Teamwork
Customer support
Call center experience
Customer service
Problem-solving
Adaptability and flexibility
Computer proficiency
Administrative support
Expected Salary
$3200 - $4000
Timeline
Customer Service Officer cum Call Centre
Busy Bees Asia
03.2023 - 12.2023
Customer Service Officer Cum Admin
JLL
01.2021 - Current
Retail Associate
New Balance
01.2020 - 12.2020
Retail Associate
Le Petit Society
04.2019 - 01.2020
Sales Associate
Adidas Singapore Pte Ltd
03.2018 - 11.2018
Retail Associate
Our Second Nature, Singapore & Collate the Label
03.2017 - 01.2018
Sales Executive
Zara Singapore
08.2016 - 11.2016
Retail Associate
Yves Saint Lauren
08.2015 - 02.2016
N-Level Certificate - undefined
Bishan Park Secondary School
PSLE Education - undefined
Mayflower Primary School
Nitec - Beauty & Wellness
ITE College East (Simei)