HALIZATON AHAD
Singapore
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Customer Service Officer Cum Admin Executive
Diabetes Singapore
06.2024 - Current
- Resolved clinics staff's inquiries through effective communication and problem-solving techniques
- Responded to customer / patients' requests for products merchandise and clinic services
- Maintained detailed records of customers
- Coordinated with logistics team on delivery of our eye machines to deployment locations
- Resolved customer inquiries and complaints
- Assisted call-in customers with questions and orders of merchandise
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
Labour Admin Executive
Utracon Structural Systems Pte Ltd
02.2023 - 01.2024
- Register new immigrant workers to WPOL website.
- Scheduled workers for MWOC training sessions.
- Register workers for CSOC class.
- Booked appointment for workers for work permit registration, ie thumb print and photo taking, BCA verification
- Uploaded scanned copies of workers' colored passports, IPA signed documents, BCA verification, and medical reports to maintain comprehensive documentation.
- Scheduled BCA verification appointments for workers.
- Updated workers' particulars in Access database to ensure accurate and efficient record-keeping.
- Renewed workers work permit.
- Scheduled security bond arrangements for workers.
- Arrange worker permit medical appointments for workers.
- Renewed workers work permit in the WPOL.
- Update the new grant date and expiry date in the workers’ database.
- Coordinated training courses for workers.
- Coordinated transportation logistics with drivers for workers.
- Register new hired workers via Pre-Entry Housing Check
- Register new hired workers to MWOC once Pre Entry Housing Check is completed
- Booked new hired workers for CSOC
- Arrange driver to pickup new hired workers as per assigned
- Update all recruitment activities into database
- Uploaded workers details is ACCPAC (payroll) and SAMS (timesheet)
- Reasons for leaving: End of contract
Site Administrator
Ed. Zublin AG
08.2020 - 02.2023
- Renewing of workers’ work permit
- Liaise with HR when the work permits are due for renewals
- Email to inform managers, and engineers of their workers going for medical check-ups for work permit renewal
- To input their workers’ drop-off after their medical check-up
- Book an appointment for their workers at St. Andrew's Medical Centre and SATA
- Outsource bus transport to pick up workers from site to the SATA, Woodlands, and drop off workers at locations required by Leads
- Print workers' work permit renewal forms and handed them to the store closer to the date of medical appointment
- Once workers' medical report is due for collection, the driver will collect on their behalf and send them to head office
- HR will renew and email a copy of the workers' renewed work permit
- Initiate all renewals of workers’ passports
- Email to inform engineers and managers of their workers' passports renewals
- Arrange transport for workers to the embassy, Bangladesh Embassy, or India Embassy
- Workers' will inform that they have done their passport renewals
- Arrange transport to pick up workers at the Embassy
- Arrange transport for workers to collect their passports when due for collection
- Scan a copy and email it to HR for filing purposes
- Keep the new renewed workers' passports accordingly based on their workers' employee numbers
- Workers with medical condition visits the appointed clinic at the dormitory
- Workers were issued a referral letter for further treatment at the hospital
- Discuss and find out the worker/s related medical issues
- Book an appointment date and time at the hospital for the worker
- Email engineers and managers about their worker's medical issues/follow-up appointments at the hospital
- Scan and email referral letters, medical related matters to HR for LOG (letter of Guarantee)
- Arrange transport for worker/s to the assigned hospital
- Inform workers and remind Leads of their worker's appointment
- After completion of the worker's hospital appointment, any hospitals invoices will be given finance department
- Liaise with HR for Coretrade or CSOC courses for workers
- Email managers, and engineers about their workers' courses
- Arrange for transport for CSOC
- Forward invoices to the finance department for payment
- Purchasing of pantry items, and water bottles for site staff and workers’ dormitories
- Arranging 2-way transports for workers from Dorms to Medical facilities
- Ordering of site stationaries
- Arranged maintenance works for any faulty items onsite, electrical, plumbing, etc.
- Reconciled site office debit card statements for accounts verifications and signatures
- Collating & disbursements of staffs’ monthly timesheets for Manager’s & Director’s approvals
- Sending out e-cards to birthday month celebrants (e-cards, cakes, flowers)
- Scanning DOs & invoices from suppliers/vendors into a shared server
- Arranged schedule ART (Antigen Rapid Test) for staff and uploaded it to the team
- Put up decorations for a festive celebration
- Upload drawings into STEMS (Science, Technology, Engineering, and Math) systems for the construction team
- Reasons for leaving : Long working hours and project will end in 2 years or 1.5 years
Accounts cum Admin Executive
C@nspecs Pte Ltd
06.2013 - 01.2020
- Making calls to suitable candidates for RTO (Resident Technical Officer), to come for an interview
- Preparing CVs of the (RTO), Resident Engineers (RE), and Mechanical & Engineers (M&E)
- Consolidate the RTO Renewal Forms for renewal
- Issuing out the new renewal certificates
- Make arrangements for foreign workers to collect E-Pass upon approvals
- Filed copies of the E-Pass to shared drive/return expired E-Pass to MOM
- Updating of staff annual leaves
- Emailing monthly payslips to staff
- Issuing staffs entry passes for access to the office building
- First point of contact for HR and administration issues
- Prepared and calculated the monthly report of RTOs (Resident Technical Officers) strength provided in the Plant and Location
- Ensuring the numbers of RTO working in the Malaysia plant and Singapore plant tallied
- Stock checking of the stationeries and the office drinking water
- Ordering stationery items and coordinating the deliveries of the items
- Ensure office tidiness and cleanliness
- Email all the monthly payslips to the respective staff
- Act as the point of contact for internal and external
- Conducted staffs orientations, set up sitting arrangements, emails, stationeries, etc
- Inventory management of office stationeries and pantry supplies
- Issuance of staffs’ access card
- Issued / Terminated Email Account when staff resigned
- Assist with coordination of in-house training, and events, including the booking of venue, preparation of training materials and refreshments
- Collating staff’s monthly timesheets
- Reason for leaving: Company downsizing
- Assisting HR Manager
- Administration
Customer Service Officer
NTUC First Campus
12.2010 - 12.2010
- Updated particulars from the preliminary form to the shared sheet
- Reply preliminary forms to parents
- Reply to emails inquiries to parents
- Reason for leaving: Temp job
- Temp job to cover maternity duty
Patent Associate
Intellectual Property of Singapore (IPOS)
06.2005 - 12.2010
- Checked for applications by applicants or patent agents
- Issued filing dates and examination report letters
- Issued letter of deficiencies to correct the applications filed
- Checked & amended files by walk-in applicants or patent agents
- Attended to any inquiries by patent agents or walk-in applicants
- Performed any administrative duties as assigned
- Assisted in covering front counter when needed
- Reason for leaving: Trying what is out there
Administrative Assistant
Singapore Telecommunications Ltd
12.1999 - 09.2004
- Provided administrative support to the Corporate Communications Department (30 strong staffs)
- Maintained staffs’ annual leave records
- Raised petty cash claims and/or made payments through the company's online payment system
- Assisted Department Managers and Executives in various departments and company-wide communications and community projects
- Handled Corporate gifts ordering, packaging, etc.
- Daily use of applications software such as PPMs, SAP, Excel, and Microsoft applications
- Reason for leaving: Recession
Education
High School Diploma -
Bukit Merah Secondary School
Bukit Merah09-1988
Skills
- Managing People
- Problem Solving Skills
- Critical Thinking Skills in determining the best steps
- Flexibility, dynamic, and adaptable to any situations
- Communication Skills – able to communicate with all levels
- Teamwork – a team player always
- Creativity
- Emotional Intelligence
- Attention to details
- Microsoft Office Suite
- CAS
- Xero
- SAP
- Internet Explorer
Certification
GCE ‘N’ Level, GCE ‘O’ Level, Telephone Courtesy & Techniques, Customer Relations Skills for Secretaries and Administrative Assistants, Advanced Microsoft Excel 2000, How to use English correctly, Grammar for Effective Communication for Div. II/III Officer, The Write Correspondences for Div. II/III Officers, Customer Care – Where are you coming from?, Interactive Skills to achieve Win-Win Situation, IP Accreditation Programme, Essentials of Microsoft PowerPoint XP 2002, Let your image work for you, Pronunciations & Speaking Clearly for Division II/III Officers, Learning and Personal Development, Personal Effectiveness, Communication & Relationship Management, Problem Solving & Decision Making, Initiative & Enterprise, Supervisory Course
References
- Mr, Sahat, 8439 8421, Ed Zublin AG, Ex colleague, 1)
- Ms, Suriyati Bte Nor Hasan, 8812 4418, Ed Zublin AG, Ex colleague, 2)
Section name
- Current Monthly Salary: $3,700 (per month)
- Expected Monthly Salary: $3,800 (neg.)
Timeline
Customer Service Officer Cum Admin Executive
Diabetes Singapore
06.2024 - Current
Labour Admin Executive
Utracon Structural Systems Pte Ltd
02.2023 - 01.2024
Site Administrator
Ed. Zublin AG
08.2020 - 02.2023
Accounts cum Admin Executive
C@nspecs Pte Ltd
06.2013 - 01.2020
Customer Service Officer
NTUC First Campus
12.2010 - 12.2010
Patent Associate
Intellectual Property of Singapore (IPOS)
06.2005 - 12.2010
Administrative Assistant
Singapore Telecommunications Ltd
12.1999 - 09.2004
High School Diploma -
Bukit Merah Secondary School