Nur Erisha Marsha Samsudin
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
1
1
year of professional experience
Work History
Part Time Retail Associate
Uniqlo
12.2022 - 07.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Supported store promotional events by setting up signage, distributing flyers, and engaging with customers about current offers.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Education
Nursing
Ngee Ann Polytechnic
Singapore, ClementiO Level
Juying Secondary School
Singapore10.2022
N Level
Juying Secondary School
10.2021
Skills
- Reliability
- Customer Engagement
- Positive and engaging demeanor
- Punctuality
- Cleaning and sanitizing
- Store maintenance
- Verbal and written communication
- Self-directed learning
Languages
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Part Time Retail Associate
Uniqlo
12.2022 - 07.2023
Nursing
Ngee Ann Polytechnic
O Level
Juying Secondary School
N Level
Juying Secondary School
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