Summary
Overview
Work History
Education
Skills
Timeline
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Nur Syakirah Binte Rashid

Nur Syakirah Binte Rashid

Retail Associate

Summary

Customer-focused professional with a diverse background in the aviation and retail sectors. With hands-on experience in handling customer inquiries, managing high-volume tasks, and maintaining organized systems, I have developed strong communication, time management, and problem-solving skills. Known for my ability to work under pressure, adapt to fast-paced environments, and collaborate effectively with cross-functional teams. Now looking to transition into an administrative role where I can contribute my skills in organization, attention to detail, and customer service.

Overview

6
6
years of professional experience

Work History

Part Time Retail Associate

Good Addition
04.2025 - Current
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Cabin Crew

Singapore Airlines
08.2024 - 02.2025
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

Full Time Retail Associate

Stussy
07.2023 - 06.2024
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.

Part Time Retail Associate /Backpacker

Love Bonito
12.2020 - 06.2023
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.

Intern Changi Youth Ambassador

Changi Airport Group
04.2022 - 07.2022
  • Welcoming and assisting passengers across terminals and transit areas.
  • Providing wayfinding help—guiding travellers to gates, baggage claim, lounges, etc.
  • Performing service recovery (e.g., during baggage delays, Skytrain disruptions) by managing passenger needs and coordinating with teams.
  • Offering special assistance to the elderly, families with kids, or passengers with disabilities .
  • Proactively identifying and resolving issues—patrolling, spotting passengers in need, responding to queries via walkie-talkies and SOP checklists .

Intern, Sales/Administrative Assistant

Good Times Marketing
09.2019 - 02.2020
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Education

Diploma - Aviation Management

Republic Polytechnic
Singapore
05-2023

Higher Nitec - Service Management

ITE College West
Singapore
02-2020

GCE 'N' Level -

Regent Secondary School
Singapore
12-2017

Skills

Customer engagement

Cash register operation

Reliability and punctuality

Loss prevention

Proactivity

Timeline

Part Time Retail Associate

Good Addition
04.2025 - Current

Cabin Crew

Singapore Airlines
08.2024 - 02.2025

Full Time Retail Associate

Stussy
07.2023 - 06.2024

Intern Changi Youth Ambassador

Changi Airport Group
04.2022 - 07.2022

Part Time Retail Associate /Backpacker

Love Bonito
12.2020 - 06.2023

Intern, Sales/Administrative Assistant

Good Times Marketing
09.2019 - 02.2020

Diploma - Aviation Management

Republic Polytechnic

Higher Nitec - Service Management

ITE College West

GCE 'N' Level -

Regent Secondary School
Nur Syakirah Binte RashidRetail Associate