Nur Dayana Kurniaty Bte Abdul Matin

AMD administers Government schemes which provide support to Singaporeans, such as the
Assurance Package, GST Voucher, and Workfare Income Supplement Scheme. I have accomplished multiple tasks within established timeframes. My tasks included:

• Supervising a team handling enquiries and appeals from citizens, and provide advice on
  complex cases
• Processing appeals to ensure members of the public receive the intended help
• Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
• Develop and review work processes to improve operational efficiency
• Liaising with various Government agencies and stakeholders to implement new guidelines,
  and ensure alignment with policy objectives of the various Government schemes
• Managing and motivating employees to be productive and engaged in work.

I worked at the Social Service Office (SSO) where we process and review applications for financial assistance. My tasks included:

• Providing case management services to low-income clients who have multiple needs and to ensure that they receive seamless and effective assistance
• Conducting intake interviews with clients, with possible extension to areas of social work
• Conducting home/agency visits for clients with mobility issues
• Assessing their eligibility for ComCare schemes, processing their applications and disbursing approved financial assistance
• Maintaining detailed records of all service interactions, ensuring accurate client information was available for follow-up actions
• Allocating cases to officers and ensure timely renewal of assistance
• Coordinating work with other service agencies and government agencies to provide a holistic support to clients
• Providing monthly reports of high-profile clients to the Ministers and partners involved for our 'Project Breakthrough' initiative
• Providing support as admin officer during COVID-19 pandemic and manpower shortage situations. Involved in managing and coordinating safety measures during the pandemic

• Cashier, Stock-taking duties, Salesperson, Managed and handled big order batches, Handled customers' enquiries

• Produce and direct content for MOE's YouTube
• Identifying schools and their unique features before contacting them for interview and filming
• Photographer for Ministers' visits to MOE and schools
• Interview students, teachers, and Ministers
• Create infographics for MOE's FaceBook page.