Samskruti Sanjay
Singapore
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
Central Provident Fund Board
01.2024 - 04.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Hospital assistant
Tan Tock Seng Hospital
06.2023 - 07.2023
- Helped patients make appointments
- Supported the nursing staff in administering medications under supervision, ensuring accurate dosing and proper documentation.
- Transported specimens and equipment, performed equipment maintenance and environmental sanitation, restocked and cleaned supplies and stored and distributed anesthesia support materials.
Clinic assistant
Shifa Clinic & Surgery
12.2022 - 01.2023
- Assisted with documenting clinic activities and updated medical records.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Helped front desk staff register and process patients.
Education
High School Diploma -
Yishun Innova Junior College
11.2023
OLevels -
Beatty Secondary School
11.2021
Skills
- Customer support
- Complaint handling
- Data entry
- Call center operations
- Payment processing
- Python
Accomplishments
- Drama Club Vice President in Junior College (2022-2023) and Secondary School (2019-2021)
- Yio Chu Kang Grassroots Youth Network member from 2021
- Represented my Junior College at Pre-University Seminar 2023
- Participated in NHMed Symposium 2022
Resume Objective
To better understand the demands of the workplace to make informed career choices.
Hobbies and Interests
- School debate club
- Public speaking for school events
- Swimming
- Volunteering in YCK Youth network
Personal Information
- Place of Birth: India
- Date of Birth: 10/17/05
- Gender: Female
- Nationality: Indian (Singapore Permanent Resident)
Timeline
Customer Service Officer
Central Provident Fund Board
01.2024 - 04.2024
Hospital assistant
Tan Tock Seng Hospital
06.2023 - 07.2023
Clinic assistant
Shifa Clinic & Surgery
12.2022 - 01.2023
OLevels -
Beatty Secondary School
High School Diploma -
Yishun Innova Junior College
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