NUR AIN SYAFIEQA BINTI MOHAMMAD ZAIT
Singapore
Summary
Experienced and versatile professional with a passion for taking on new challenges and driving industrial growth. Strong background in hotel management spanning 7 years. Seeking to step out of comfort zone and explore new opportunities in a fresh environment. Known for active, skillful, and creative approach. Eager to contribute multi-skilled expertise to a position that offers both challenge and potential for personal and professional growth.
Overview
6
6
years of professional experience
Work History
Guest Service Executive
IBIS SINGAPORE NOVENA
10.2019 - Current
- Learned about reservations
- Front Office job scope ( Check in, Check out, Answering calls)
- Upselling
- Organized group bookings efficiently by working closely with event planners or travel agents ensuring all special requests were met.
- Assisted in training new team members on company policies, procedures, and best practices in guest service delivery.
- Streamlined check-in and check-out processes for improved guest experience during high-traffic periods.
Service Coordinator
KSL HOTEL & RESORTS
10.2018 - 10.2019
- Manage guest's booking
- Control process check-in and check-out in the hotel
- Welcoming and greet guest
- Answering the phone call
- Explain about hotel facilities to the guest
- Handle complaints from the guest
Education
DIPLOMA IN HOTEL MANAGEMENT -
Politeknik Merlimau Melaka
01.2018
SIJIL PELAJARAN MALAYSIA -
SMK Taman Universiti
Malaysia01.2014
Skills
- Work Positively And Disciplined
- Able To Work in A Team
- Thinking Critically, Creatively, Innovatively
- Dedicating and Committed to the task
- Open Minded, Responsible And Willing To Face The Challenge
Personal Information
- ID Number: 970415-03-5502
- Age: 28
- Date of Birth: 04/15/97
- Gender: Female
- Marital Status: Married
Languages
English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Indonesian
Intermediate (B1)
Timeline
Guest Service Executive
IBIS SINGAPORE NOVENA
10.2019 - Current
Service Coordinator
KSL HOTEL & RESORTS
10.2018 - 10.2019
DIPLOMA IN HOTEL MANAGEMENT -
Politeknik Merlimau Melaka
SIJIL PELAJARAN MALAYSIA -
SMK Taman Universiti
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