Manage guest check-in/check-out and registration records
Respond promptly to guest inquiries and requests
Coordinate with housekeeping, F&B and other departments
Process payments, issue receipts and maintain accurate records
Assist with reservations and room assignments
Management Trainee
Amara Sanctuary Resort, Singapore
Singapore
09.2024 - 09.2025
Supported daily operations and compliance with hotel standards
Assisted in training new staff and enforcing company policies
Handled operational tasks and improved work efficiency
Gained exposure to hospitality workflows and management practices
Retail Assistant
6IXTY 8IGHT
01.2024 - 09.2024
Supported full-time staff when required
Packed and prepared online orders accurately
Managed fitting room duties and maintained store tidiness
Customer Care Officer
Singapore Telecommunications Limited (Singtel)
03.2023 - 10.2023
Handled inbound/outbound calls for Ministry of Manpower work permit matters
Provided clear information and addressed inquiries effectively
Resolved issues and escalated complex cases when necessary
Call Agent
Tele-Centre Services
12.2021 - 03.2022
Handled calls for Health Promotion Board regarding device tracker inquiries
Escalated cases to supervisors for further action
Admin Assistant (Internship)
PC Dreams Pte Ltd
09.2021 - 10.2021
Managed product listings across multiple e-commerce platforms
Edited product photos for online upload
Updated product details and specifications in Excel spreadsheets
Education
Part-Time Diploma -
Singapore Polytechnic
04-2027
Work Study Diploma -
Singapore Polytechnic
10-2025
NITEC - Business Administration
Institute of Technical Education (ITE)
02-2022
Skills
Communication & Interpersonal Skills
Independent Work & Team Collaboration
Leadership & Problem Solving
Basic Administration & E-Commerce Support
Microsoft Office (Excel, Word)
Awards and Acknowledgements
All Singapore Secondary Mathematics Competitions (2017, 2019), Subject Prize – Secondary 3 NT: Basic Malay, Elements of Business Skills, Mathematics (2018), Gan Clan Academic Awards (2016, 2017, 2018), Top in Class – Secondary 3 (2018), Edusave Scholarship (2016, 2017, 2018), Subject Prize – Secondary 2 NT: Mathematics (2017), Top in Stream & Top in Class – Secondary 2 NT (2017), Gan Hock Hye Memorial Award – Secondary 2 Merit Award (Silver)