Nur Adibah Binte Salim Alkhatib
Summary
Dynamic Operations Executive with a proven track record at Assure Singapore Pte. Ltd., excelling in process improvements and team leadership. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Operations Executive
Assure Singapore Pte. Ltd.
06.2023 - Current
- Team Leadership & Cross-Border Operations: Led the Processing Team across Singapore and Malaysia, driving improvements in operational efficiency and enhancing cross-border coordination.
- Stakeholder Management: Acted as the primary liaison with insurers, agents, and dealers to facilitate smooth case submissions and promptly resolve queries.
- Inbox & Workflow Management: Oversaw a dedicated team inbox, ensuring efficient task delegation and timely responses to internal and external inquiries.
- Policy Issuance Oversight: Managed end-to-end policy issuance processes, maintaining strict compliance with internal guidelines and regulatory requirements.
- Process Optimization & Technology Integration: Spearheaded initiatives to optimize processes, leveraging technology to streamline workflows and improve service delivery.
- Adaptive Team Management: Managed team operations during periods of reduced staffing, ensuring service continuity, balanced workload distribution, and maintained performance standards.
- Problem Solving: Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- KPI Oversight & Performance Monitoring: Monitored daily Key Performance Indicators to track team productivity, align with service standards, and drive continuous improvements.
Insurance Administrator
Assure (Singapore) Pte. Ltd.
06.2022 - 05.2023
Operations Assistant
United Overseas Bank Limited (UOB)
12.2018 - 12.2022
- Cheque Pre-Processing: Conduct daily pre-checks prior to cheque scanning to ensure readiness and accuracy for processing.
- Cheque & Lockbox Processing: Handle lockbox services and outward cheque operations including clearing, reconciliation, statistics compilation, data entry, and balancing.
- Transaction Processing: Manage processing of GIRO transactions, Direct Debit Authorisation (DDA) applications, cash letters, and returns.
- Customer Communications: Prepare and mail-merge correspondence for customers and bankers, ensuring accuracy and timely dispatch.
- Administrative Support: Perform general administrative and ad-hoc tasks, including coordination of cheque archival to warehouse facilities.
- Records Management: Maintain accurate filing systems and update records regularly to ensure data integrity and accessibility.
- Time-Sensitive Task Management: Complete all assigned duties within the stipulated time frame, ensuring operational efficiency.
- Staff Training: Provide training and guidance to interns and newly onboarded staff as required.
GI Business Executive (Commercial Line)
Etiqa Insurance Pte. Ltd.
01.2016 - 08.2018
Admin Assistant
Etiqa Insurance Pte. Ltd.
05.2013 - 12.2015
- Customer Service & Call Handling: Responded to customer enquiries and managed inbound calls related to various services offered by Etiqa Insurance, ensuring a high level of customer satisfaction.
- Office Administration: Performed daily office and front-desk duties, including attending to visitors and managing incoming calls in a professional and courteous manner.
- Document & Records Management: Maintained and updated documentation and records to ensure data accuracy and accessibility.
- Inventory Management: Recorded and monitored office inventory, ensuring timely updates to the database and availability of supplies.
- Supplies Coordination: Handled the replenishment of office stationery and pantry supplies to support daily operations.
- Ad-Hoc Support: Assisted with miscellaneous administrative tasks and provided operational support as required.
Retail Associate
Royal Sporting House
03.2013 - 04.2013
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Customer Service Assistant
Automobile Association of Singapore
12.2009 - 01.2013
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Utilized problem-solving skills to address customer queries and complaints.
Education
BCP, PGI, CGI
Singapore College of Insurance
Singapore01-2022
NITEC in Office Skills
ITE College East
Singapore01-2008
GCE ‘N’ Levels
Chai Chee Secondary School
Singapore01-2007
PSLE
Griffiths Primary School
Singapore01-2003
Skills
- Operations management
- Operational excellence
- Operations oversight
- Team leadership
- Process improvements
- Performance improvements
- Decision-making
- Critical Thinking and Problem Solving
Timeline
Operations Executive
Assure Singapore Pte. Ltd.
06.2023 - Current
Insurance Administrator
Assure (Singapore) Pte. Ltd.
06.2022 - 05.2023
Operations Assistant
United Overseas Bank Limited (UOB)
12.2018 - 12.2022
GI Business Executive (Commercial Line)
Etiqa Insurance Pte. Ltd.
01.2016 - 08.2018
Admin Assistant
Etiqa Insurance Pte. Ltd.
05.2013 - 12.2015
Retail Associate
Royal Sporting House
03.2013 - 04.2013
Customer Service Assistant
Automobile Association of Singapore
12.2009 - 01.2013
BCP, PGI, CGI
Singapore College of Insurance
NITEC in Office Skills
ITE College East
GCE ‘N’ Levels
Chai Chee Secondary School
PSLE
Griffiths Primary School
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