Eric Tan
Sales Consultant
Summary
Dynamic sales and customer service professional with a proven track record with Dataworkz Solutions Pte Ltd. Excelled in relationship building and sales development strategies, boosting client satisfaction and referrals. Demonstrated expertise in customer needs assessment and problem-solving, achieving significant sales targets. Skilled in teamwork and collaboration, ensuring high levels of efficiency and client service.
Forward-thinking with expertise in coordinating and managing staff and deploying successful marketing campaigns. Persistent leader with history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills. Talented project manager successful at tackling problems with tenacity and sound judgment.
Overview
31
31
years of professional experience
Work History
Private Hirer Driver
TADA Singapore Pte Ltd / Grab Singapore Pte Ltd
09.2019 - Current
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to receive route updates and address any concerns in realtime.
- Ensured passenger safety with defensive driving techniques and strict adherence to traffic rules.
- Promoted the use of company's app among clients for seamless booking experiences.
Sales Associate
Purvis Capital Pte Ltd
09.2023 - 05.2024
- Advised clients on appropriate Traded Endowment Policy (TEP) selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant TEP policies.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Maintained sense of urgency in answering customer questions and requests through What's App or email.
- Responded to phone in and in-person requests for information.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Provided sales and customer service assistance to walk-in traffic
Leads Sales Manager
Dataworkz Solutions Pte Ltd
01.2005 - 06.2019
- Tracked marketing campaign performance using Email analytics tools, adjusting tactics as needed to maximize ROI.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Led cross-functional teams in design and launch of innovative marketing campaign, meeting critical market needs and user preferences.
- Enhanced user experience with intuitive interface design and responsive web applications.
- Generated new leads through cold calling, email marketing outreach, and attending industry events.
- Optimized sales pipeline management by regularly reviewing progress against goals and adjusting strategies as needed to stay on track towards annual objectives.
- Liaised with assigned accounts to foster relationship development.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
- Strengthened relationships with existing clients, ensuring their technical and business needs were met with precision.
Assistant Sales Manager
Yellow Pages Singapore Pte Ltd
01.1998 - 01.2001
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Generated sales report to help upper management make effective decisions and sales plans.
- Managed and developed sales team.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Sales Executives
Time Publishing Pte Ltd
01.1994 - 01.1998
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Streamlined sales processes to reduce cycle times and improve efficiency.
- Achieved significant sales targets and setting realistic yet challenging goals.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
Education
No Degree - Electrical Engineering
Singapore Technical Institute (STI)
Singapore 04.2001 -
No Degree - O Levels
East Payoh Secondary School
Singapore 04.2001 -
No Degree - PSLE
Braddell Primary School
Singapore 04.2001 -
Skills
Product sales
Customer service
Sales Development & Strategies
Customer needs assessment
Teamwork and collaboration
Listening skills
Time management
Upselling
Business development
Problem-solving
Relationship building
Client service
Timeline
Sales Associate
Purvis Capital Pte Ltd
09.2023 - 05.2024
Private Hirer Driver
TADA Singapore Pte Ltd / Grab Singapore Pte Ltd
09.2019 - Current
Leads Sales Manager
Dataworkz Solutions Pte Ltd
01.2005 - 06.2019
No Degree - Electrical Engineering
Singapore Technical Institute (STI)
04.2001 -
No Degree - O Levels
East Payoh Secondary School
04.2001 -
No Degree - PSLE
Braddell Primary School
04.2001 -
Assistant Sales Manager
Yellow Pages Singapore Pte Ltd
01.1998 - 01.2001
Sales Executives
Time Publishing Pte Ltd
01.1994 - 01.1998
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