NUR ADIBAH ASMADI

- Resolve tickets within the client SLA and ensured an uptime of 98.99%.
- Provide level 2 troubleshooting for workstation application, network connectivity, anti-virus tools (Symantec), hardware, and equipment.
- Escalate and implement solutions with OEM/Vendors for level 3 troubleshooting.
- Track incident and events management using IBM Maximo/IBM Control Desk for ITSM tickets.
- Installed, repaired, and performed maintenance on selected digital machines.
- Basic network troubleshooting for TCP/IP, DNS, DHCP, VPN, Network Printers, File Shares, etc.
- Administer Group Policy Objects (GPOs) to enforce consistent security and configuration settings.
- Support Microsoft OS, M365, MS Azure, MS Intune, and Windows Server 2016/2019.
- Manage Active Directory for user ID creation, delete, reset, update, and access.

-Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. -Answer on-the-spot inquiries from users.

-Provide general training for applications and hardware as well.

• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

• Create and develop contents and uploaded it to Omorfia Empire's social media's
• Applied current editing and photography tools such Canva pro to tell great stories
• Develop original content through social listening and independent sources
• Consulted with directors to shape story and eliminate any errors
• Produced original, creative contents for promotional advertisements and marketing materials
• Increased website and social media traffic up to 60% by creating dynamic graphics and pieces