Gracie Yeong
Student
Summary
Proficient and detail oriented retail professional that is passionate about sustainable living. I have studied and honed the skill of living sustainably for over a decade, implementing these skills in my field of education and work. Open-mindedness and networking has always been my strong suit, being able to easily form connection with others. Being a proactive, fast learner and quick thinker, I am capable of creating a difference in each project I partake in. I am eager and motivated apply my expertise in entrepreneurship, fashion and sustainability to make a revolutionary change to the world.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Bubble Tea Barista
Each A Cup
07.2024 - Current
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared specialty drinks such as smoothies, ice blends and frappes.
- Followed exact recipes for mixing and preparing beverage and food items.
- Adhere to industry cleanliness standards, taking charge in keeping the hygiene of the store.
- Have knowledge on the different beverages served at the store.
- Multitask by preparing multiple drinks at the time.
- Possess strong communication skills by attending to walk-in customers and working together with peers to prepare orders simultaneously.
- Assist with stocktaking, organising and recording.
Retail Sales Associate
Mango Singapore
03.2024 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join member programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Displayed entrepreneurial skills by persuading and cross-selling other garments with the ones that they are getting.
- Showed strong communication skills by working effectively with peers to deliver customer needs and demands.
- Checked and track down inventory stock levels.
- Ensured store floor stays neat, tidy and full.
- Fully operated the POS machine and cashier counter, providing customers with a joyful and smooth transaction.
- Able to calmly handle and solve any setbacks that occurred.
- Able to multitask, tending to multiple customers at a time.
Sales Assistant
NTUC Fairprice
11.2022 - 01.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Checked and recorded inventory.
- Showed leadership and teamwork by communicating strongly and working with peers to ensure customer satisfaction.
- Guided new workers into their roles.
- Made sure inventory and store shelves were full and organised.
- Assisted with handling of the POS machine and monitoring self-check outs, helping customers with any problems.
Education
High School Diploma -
Temasek Polytechnic
Singapore 04.2001 -
Skills
Experienced in Microsoft Word
Skillful in Microsoft Excel
Well experienced in Adobe Illustrator
Experienced in Adobe Photoshop
Crafting
I love finding
creative ways to repurpose old unwanted materials gathered over the years.
Crocheting
I enjoy using yarn that I make from old cut up garments to transform into new pieces.
Styling
I love styling myself and others using thrifted clothing and accessories
Timeline
Bubble Tea Barista
Each A Cup
07.2024 - Current
Retail Sales Associate
Mango Singapore
03.2024 - 06.2024
Sales Assistant
NTUC Fairprice
11.2022 - 01.2023
High School Diploma -
Temasek Polytechnic
04.2001 -
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