YEOH KHAI SHEN Shen
Summary
Dynamic and results-oriented professional with a proven track record at WOWTEA ENTREPRISE, where I enhanced sales through personalized customer service and expert beverage preparation. Skilled in HTML and teamwork, I excel in fast-paced environments, demonstrating exceptional problem-solving and communication abilities. Achieved significant improvements in kitchen efficiency and customer satisfaction across diverse roles.
Overview
4
4
years of professional experience
Work History
Bubble Tea Barista
WOWTEA ENTREPRISE
12.2020 - 12.2023
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
Customer Service and Digital Marketing
GheeHiang
04.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Kitchen Assistant
I MUM MUM (SG) PTE. LTD
09.2024 - 02.2025
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
Education
No Degree - Diploma in E-Commerce
MANAGEMENT AND SCIENCE UNIVERSITY (MSU)
MALAYSIA08-2022
Skills
- Positive attitude
- Chef support
- Teamwork
- Microsoft Office
- HTML
- Communication
- Problem-solving
- Time management
- Teamwork
- Creativity
- Customer service
Languages
English
Chinese (Mandarin)
Malay
Timeline
Kitchen Assistant
I MUM MUM (SG) PTE. LTD
09.2024 - 02.2025
Customer Service and Digital Marketing
GheeHiang
04.2023 - 01.2024
Bubble Tea Barista
WOWTEA ENTREPRISE
12.2020 - 12.2023
No Degree - Diploma in E-Commerce
MANAGEMENT AND SCIENCE UNIVERSITY (MSU)
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