Norman Tiyu Chern Nyn Poh
Summary
Confident multi-tasker with 3 years of experience engaging with customers to solve support queries and build excellent client relationships. Highly organised with keen eye to maintain multiple streams of work simultaneously. Energetic self-starter builds strong client relationships. · Reliable customers' advocate committed to fully understand customer issues and solve them. Relentless and creative team player with flexibility to effectively manage client demands. Energetic self-starter troubleshooting complex software issues and documenting bugs. Self-motivated engineer brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
2
2
years of professional experience
Work History
Ops Support Executive, EUC & Svc Desk
NCS Pte Ltd
06.2022 - Current
- Managed critical incidents effectively while coordinating resources and communication to minimise business impact.
- Enhanced customer satisfaction with prompt and accurate troubleshooting for hardware, software, and network problems.
- Performed preventative maintenance tasks proactively to minimise potential disruptions in daily operations.
- Delivered exceptional customer service by maintaining open lines of communication with users throughout the issue resolution process.
- Reduced downtime for end-users by providing timely resolution of technical issues and proactive maintenance.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured and tested new software feature
Education
DIPLOMA IN INFOCOMM AND DIGITAL MEDIA (ICT SYSTEMS
Temasek Polytechnic
Singapore 04.2025
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Technical support expertise
- Ticketing System
- ITIL Knowledge
- Software Support
- Asset Management
- Customer service excellence
- Friendly, Positive Attitude
- Calm Under Pressure
Football
Love watching and playing Football
Timeline
Ops Support Executive, EUC & Svc Desk
NCS Pte Ltd
06.2022 - Current
DIPLOMA IN INFOCOMM AND DIGITAL MEDIA (ICT SYSTEMS
Temasek Polytechnic
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