Hi, I’m
Noor Nisha
Cybersecurity Analyst
Singapore
Summary
Cybersecurity-focused Service Desk Analyst with 7+ years of experience supporting secure enterprise and financial environments including CyberArk (now part of Palo Alto Networks), BlackRock, and Bank of America. Strong hands-on experience in Identity & Access Management (IAM), MFA, endpoint security, MDM, VPN technologies, and virtual desktop infrastructure. Actively seeking opportunities in IAM, Cybersecurity, or Security Operations roles.
Overview
7
years of professional experience
5
Certifications
Work History
CyberArk (Palo Alto Networks)
Service Desk Analyst – EUC & Identity Support
01.2025 - Current
Job overview
- Provide 1st and 2nd level support to global users via ticketing systems, Teams, calls, and walk-ins
- Handle IAM requests including account creation, access provisioning, and role-based permissions
- Administer Active Directory users and security groups
- Support MFA solutions including Microsoft Authenticator, Duo, and CyberArk Identity
- Troubleshoot secure remote access using GlobalProtect VPN
- Support MDM and ensure endpoint compliance
- Provision and troubleshoot CloudPC and VMware virtual desktops
- Administer Microsoft 365, Teams, Google Workspace, Slack, and Prisma Browser
- Manage onboarding and offboarding including secure de-provisioning
- Support Joiner/Mover/Leaver (JML) processes including access provisioning, modification, and de-provisioning
- Handle access-related security incidents, authentication failures, and MFA issues in a Zero Trust environment
BlackRock
Advanced Technical Support (L2)
08.2021 - 06.2024
Job overview
- Managed escalated incidents across global regions in a regulated environment
- Performed endpoint security patching and compliance monitoring
- Administered Active Directory and supported Trellix ePO
- Supported VPN technologies including Zscaler and Cisco AnyConnect
- Monitored Citrix VDI using Control-Up and handled infrastructure alerts
- Conducted UAT for security tools and system upgrades
- Supported access governance, endpoint security controls and compliance monitoring in a regulated financial environment
Bank of America
Service Desk Analyst (SME)
06.2019 - 07.2021
Job overview
- Supported enterprise users across global regions in a banking environment
- Managed BitLocker recovery and endpoint compliance
- Supported Citrix, VMware Horizon, VPN, and secure remote access
- Acted as SME for escalations and ensured SLA compliance
Education
MDIS Singapore
Advanced Diploma from Business Management
07-2012
ITE Singapore
Higher Nitec from Accounting
12-2010
Skills
Identity & Access Management (IAM), Active Directory, RBAC, Access Provisioning, Onboarding/Offboarding
MFA: Microsoft Authenticator, Duo, CyberArk Identity
Endpoint & Network Security: MDM, BitLocker, Trellix ePO, GlobalProtect, Zscaler, Prisma Browser
Cloud & Collaboration: Microsoft 365 Admin, Teams Admin, Google Workspace, Slack, Confluence
Infrastructure: VMware VDI, Citrix, CloudPC, SCCM, Intune, Jamf, Windows 10/11, macOS
ITSM & Operations: ServiceNow, Jira ITSM, Incident & Change Management, SLA-driven Support, UAT
Certification
DevOps Overview (101 Basics) – Cognizant Academy (2022)
Timeline
Service Desk Analyst – EUC & Identity Support
CyberArk (Palo Alto Networks)
01.2025 - Current
Advanced Technical Support (L2)
BlackRock
08.2021 - 06.2024
Service Desk Analyst (SME)
Bank of America
06.2019 - 07.2021
ITE Singapore
Higher Nitec from Accounting
MDIS Singapore
Advanced Diploma from Business Management