Norman Disbarro
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with an enthusiastic style and insightful approach I am also an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level trainer position. Ready to help the team achieve company goals.
Overview
10
10
years of professional experience
Work History
Trainer
IGT SOLUTIONS INC.
05.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout the training process.
- Developed individualized training plans to achieve staff readiness.
- Supported productivity increase and business growth through new hire training and mentoring.
- Prepared and presented supplementary learning material to support structured lessons.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in-class and online courses to increase learning opportunities.
- Recorded and edited videos to facilitate remote learning.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
Insurance Consultant
COLLABERA & EXL INC.
02.2020 - 02.2021
- Educated clients on insurance policies and procedures.
- Conducted annual reviews of existing policies to update information.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before the effective date of coverage.
Financial Consultant
EPERFORMAX CONTACT CENTERS & BPO
08.2018 - 03.2019
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs.
- Helped clients make informed decisions about their financial future.
- Educated clients on financial topics and best practices.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Reminding and collecting payments from purchased items
- Communicating with clients' financial institutions about money disputes
- Money transfer transaction
- Assisting clients on how to send, pay, and use PayPal in online purchases
FULL TIME MISSIONARY
The Church of Jesus Christ of Latter Day Saints
05.2013 - 05.2015
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Trained multiple new missionaries from the USA, Australia, and Polynesian on effectively sharing a word of God in big community.
- Prepared and delivered mission-related presentations to church and community groups.
- Facilitated and directed outreach events for local communities in Samar, Leyte, and Tacloban
Education
No Degree - Secondary Education Major in English
Western Leyte College of Ormoc City
Philippines, Ormoc City. 03.2016
Skills
- Innovative Training Approaches
- Coaching and Development
- New Hire Training
- Attendance Tracking
- Lesson Plan Development
- Airport Rules
- Program Performance Assessment
- Presentations and Demonstrations
- Online Training
- Develop Training Programs
- Training Manuals and Materials
- Public Speaking
- Worker Auditing
- Facilitate Group Discussions
- Case Methods
- Reading Comprehension
Languages
English
Advanced (C1)
Timeline
Trainer
IGT SOLUTIONS INC.
05.2021 - Current
Insurance Consultant
COLLABERA & EXL INC.
02.2020 - 02.2021
Financial Consultant
EPERFORMAX CONTACT CENTERS & BPO
08.2018 - 03.2019
FULL TIME MISSIONARY
The Church of Jesus Christ of Latter Day Saints
05.2013 - 05.2015
No Degree - Secondary Education Major in English
Western Leyte College of Ormoc City
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