Noorunnisa Maricar
Customer Service / Therapy Assistant
Tampines
Summary
Completed & Obtaining (SCTP) WSQ Certificate in Therapist Assistant/Support (Healthcare)
Ability to work with PT/OT to assess patients' needs as well as set them up on HUR machines / gymtonic programme. My strength is performing PROM exercises on stroke patients as well as using ipad activities on dementia patients to jog their memory. My paperwork is great
Overview
24
24
years of professional experience
Work History
Customer Experience Officer
Kubra Media Pre Ltd
06.2022 - 06.2023
- Compile listings and making calls to fix appts and follow up
- Handle client’s accounts, record payments through Zoho, create simple invoices, in-charge of operations, petty cash as well as orders for pantry
- Filing of invoices.
Customer Service Officer
Tele-Centre Svcs Pte Ltd
11.2019 - 03.2020
- Project Based Call Centre for Health Promotion Board
- Explaining and trouble shooting on the use of a fitness tracker
- Advising customers on the use of the phone app and to link the fitness tracker to their phone app.
Campaign Opns Exec
StratAgile Pte Ltd
- 08.2019
- Credit of moneygram services for new POSB account holders for foreigners
- Data entry of records and pivot table for records summary of each category
- Set up of equipments and daily closing reports at the end of the day.
Supervisor
First Gourmet Pte Ltd
01.2016 - 05.2019
- Closing of Accounts, stock count, Keying in of employee and wastage into the MICROS, Sending daily closing reports and stock, In-charge of the shift, troubleshooting, liaising with vendors and any other duties assigned
- Filing, creating of file folders etc
- Customer service, handling complaints, making drinks, preparation of food and food plating.
Service Supervisor
Eltoro Pte Ltd
09.2013 - 11.2015
- Preparing for the opening and closing of the restaurant
- Assist in handling cash payments
- In-charge of the training and supervision of part-time staff
- Handle reservations through the reservation portals such as Chope and Table Dining
- Greeting customers and allocating seats to walk in customers and reservations
- Taking orders and serving customers
- Handling the bar counter by bringing food out from the kitchen to the service staff as well as making drinks when bartender is not around
- Any other duties assigned by Manager.
JVP Contract Officer
Singapore Tourism Board
01.2013 - 06.2013
- Preparing itinerary, giving suggestions for places to visit, surfing the net to check new places and improving the itinerary to make sure the media have enough rest as well
- Handling logistics such as making arrangements to book the hotel, restaurants, facilitate easy arrival of journalists from various countries namely in charge of Germany, Ital, US, Philippines, Russia and Oceania markets
- Ensure complimentary passes are given to Sentosa visit, zoo etc
- Timely arrangement of bookings and the ability to multitask as well depending on the number of media arriving Singapore
- Liaise with guides and arrange a meeting with them for each assignment given to convey the itinerary requirements to them and go through with them in detail and to provide them with the necessary contacts to make it easier for touring the media around
- Prepare press kit for media and handing over to them
- Damage control when emergency crops up
- Liaise with Vendors regarding payments
- Clear invoices and payment and ensure payment is properly processed with budget requirements met and matching of budget papers to the claims and invoices before it is sent to Finance.
Appointment Setting Officer
Sujano & Associates - H S B C (Singapore)
01.2011 - 01.2012
- Tele appointment setting, follow up with clients, organizing clients’ records.
Admin & Events Manager
Astro-Vision Agency
01.2006 - 01.2011
- Organizing social events, liising with vendors, arrange match for couples which includes colour analysis, wedding planning, hosting, decorations, and preparation of games
- Cater food for events, co-ordinate kids programs, and wedding entertainment as well as dinner parties
- Engaged in photography and compiling pictures in digital software
- Handling Company accounts, administration, preparing pamphlets, cards and web-designing
- Creating company database, online calendars and doing research
- Astrology reports for clients, marketing reports, charts & surveys and graphical presentations.
Admin Asst
DBS Bank Ltd - Main Centre
01.2005 - 01.2005
- Training staff, handling credit card documents, administration for bank records
- I also input data of documents and was in-charge of document trays and collating to various departments.
Sales Advisor
Luxe Private Ltd
01.2004 - 01.2005
- Door - Door Sales of Vacuum Cleaners, Demonstrations etc
Senior Library Officer
National Library Board
01.1999 - 01.2003
- CVounter duties, Public Relations Officer include designing of brochures, shelving of books, display of publicity posters, Loss & found items, setting up of equipment for power point presentations fopr speakers storytelling to children, generating reports, In-charge of Tamil ollection, B N Q payment Assets management, call up for meeting, in-charge of Library Assistants.
Education
Diploma in Information Studies (Library Science) -
Temasek Polytechnic
06.1999
G.C.E’O’ Levels -
St. Hilda’s Secondary School
12.1995
Skills
- Planning, Monitor Vital signs
- Empathy, Passive Range of Motion exercises
- Handling front/back-end operations
- CPR AED Trained
- M S Word, Excel, Google Sheets
- Medical Terminology
- Internet Research
- Client Needs Assessment
- Team Support
- Customer Experience Management
Residentialaddress
Tampines, 520883
Nric
S7727871J
Interviewavailability
1 days notice in advance
Personal Information
- Expected Salary: $ 2,500 onwards
- Notice Period: Immediate
- Date of Birth: 02/10/1977
- Gender: Female
- Nationality: Singaporean
Vaccinationstatus
Fully Vaccinated
Hobbies and Interests
- Singing
- Cooking
- Planning activities
- Taking care of my baby
Timeline
Customer Experience Officer
Kubra Media Pre Ltd
06.2022 - 06.2023
Customer Service Officer
Tele-Centre Svcs Pte Ltd
11.2019 - 03.2020
Supervisor
First Gourmet Pte Ltd
01.2016 - 05.2019
Service Supervisor
Eltoro Pte Ltd
09.2013 - 11.2015
JVP Contract Officer
Singapore Tourism Board
01.2013 - 06.2013
Appointment Setting Officer
Sujano & Associates - H S B C (Singapore)
01.2011 - 01.2012
Admin & Events Manager
Astro-Vision Agency
01.2006 - 01.2011
Admin Asst
DBS Bank Ltd - Main Centre
01.2005 - 01.2005
Sales Advisor
Luxe Private Ltd
01.2004 - 01.2005
Senior Library Officer
National Library Board
01.1999 - 01.2003
Campaign Opns Exec
StratAgile Pte Ltd
- 08.2019
Diploma in Information Studies (Library Science) -
Temasek Polytechnic
G.C.E’O’ Levels -
St. Hilda’s Secondary School
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