My time as a process technician in Shell Pulau Bukom gave me a profound understanding of how manufacturing operations can swiftly exhibit unpredictable, erratic behaviour. I honed exceptional communication skills to effectively collaborate with a diverse, multi-racial team encompassing individuals with varying educational backgrounds to maintain the unit’s smooth operation with no major safety incidences. I expeditiously advanced through the technician ranks to broaden my learning opportunities and soon enough, I became a core of console operations to perform unit troubleshooting and turnarounds safely and quickly. Valuing efficiency, I picked up skills to streamline my—and by extension, my team’s—workload while reducing room for human error.