Summary
I'm currently unemployed. Previously I worked with C&W Services as a receptionist for 14 years and then I was assigned by my Senior Facilities Manager in August 2021 to do administrative duties too and also assisted my colleague in the receptionist' duties.
Overview
16
16
years of professional experience
Work History
Receptionist Cum Admin Assistant
C&W Services
04.2008 - 05.2024
- Greeted and welcomed incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying and scanning
- Corresponded with tenants through email, telephone or whatsapp messaging.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative and clerical support to colleagues by handling correspondence, filing documents, scanning of term contractors and managing office stationeries inventory.
- Cultivated positive relationships with tenants, vendors, landlord and fellow colleagues through professional demeanor and excellent interpersonal skills.
- Maintained visitors' log by keying-in and checking out particulars in Visior Management System for security purposes.
- Welcomed customers with friendly greeting answered queries in a polite manner.
- Routed incoming e-mails and messages to relevant personnel colleagues without delay.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted managers in all aspects of business operations.
Education
Certificate In Office Skills - Office Skills
07.1995
O-Level - O-Level
07.1993
Skills
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Clerical Support
- Typing Speed
- Tech-Savvy
- Customer Service
- Attention to Detail
- Microsoft Office
- Payment Processing
- Courteous and Professional
- Computer Proficiency
- Word Processing
Additional Information
- Friendly
- Able to get along with fellow colleagues
- Willing to learn new things
- Able to do posters or signages
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Mandarin
Beginner (A1)
Timeline
Receptionist Cum Admin Assistant - C&W Services
04.2008 - 05.2024
ITE Clementi - Certificate In Office Skills , Office Skills
Boon Lay Secondary School - O-Level, O-Level
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