Niwat Patpai

Unilever Thailand HQ
Workplace Service Supervisor

• Supported Service Delivery Manager in daily FM operations aligned with service levels and KPIs.
• Led implementation of Facilities Management Transformation (FMT) program focusing on standardization, process simplification, and cost optimization.
• Oversaw soft services including parking, mail, security systems, BMS, meeting room management, and hygiene services.
• Acted as primary liaison with landlords to resolve building-related operational issues.
• Monitored WPS budget performance (actual vs. forecast) and supplier financials.
• Managed collaboration with key FM and third-party suppliers, resolving service quality issues and escalating when necessary.
• Delivered innovation and improvement projects to enhance service and reduce costs.
• Supported saving programs and ensured timely, accurate performance reporting.
• Prepared reports using systems such as Coupa, Planon, and EPR.
• Evaluated operations and proposed improvements; reviewed supplier proposals and performance.
• Conducted site-level business relationship management and governance meetings.
• Supervised site projects including renovations, maintenance, and office re-stacking.
• Supported regional WPS initiatives and implemented Unilever SHE (Safety & Security) programs.
• Represented WPS in legal and company-required committees.

• Responsible for overall scope of work of helpdesk. Coordinate with support teams, building and customer. Manage parking area, work permit for vendors. Implement a process to provide quick and efficient services to all internal customers for any facility related requests.
• Receive feedback and request for service within workplace area and pass on information to specific team member for further action plan.
• Coordinate internally between team member to support general requirements.
• Promoted sustainability initiatives through waste reduction efforts, recycling programs, and environmentally conscious purchasing decisions.